Position: System Administrator
Role Summary:
Client interfacing and client handling for all tickets and projects for US Cloud, In-house data centers. Have an opportunity to learn and perform all level 1, 2 & 3 work. Great learning and growth. Virtualization, Cloud, AWS technologies. Hyper V and Vmware extensively used. Live production issues. Capability to perform on the edge. Passion to resolve issues.
Responsibilities:
· Maintaining and administrating computer networks and related computing environment including system software, application software, hardware and configuration.
· Dealing and handling, various system and server related issues physically and remotely.
· Performing Ticket based operations for our international clients.
· Providing the assistance over remote as a technical expert to international clients.
· Working as a Kaseya expert and provide solution to any issue occurred while maintaining the server and workstations through Kaseya.
· Communicating with the client and providing them the required information as a technical expert.
· Dealing with the issues related to the Microsoft applications, computer applications and other system software’s and providing the fix.
· Protecting data, software and hardware by coordinating, planning and implementing network security measures.
· Troubleshooting, diagnosing and resolving hardware, software and other network and system problems.
· Replacing faulty network hardware component when required.
· Maintain configuring and monitoring virus protection software and email applications.
· Monitoring the network performance to determine if adjustments need to be made.
· Conferring network users about solving existing system problems.
· Operating the master consoles to monitor the performance of network and computer systems.
· Designing, configuring and testing networking software, computer hardware and operating system software.
· Training or certification in CCNA, CCNP or MCSA (any one) Mandatory.
· Aware of ticketing system and understanding SLA based ticket resolution.
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