Technical Skills:

· Install, upgrade, support and troubleshoot Windows 10,11.

· Install, upgrade, support and troubleshoot for Scanners/Printers and various PC components.

· Installation, Configuration of MS-Outlook Office 365

· Basic installation & troubleshooting knowledge on Windows 2008/2012 server Operating system.

· Technical skills related to Desktop Patch management, Software Installation and Basic Networking skills.

· Install, configure and maintain regular updates of Antivirus.

· Performs general preventative maintenance tasks on computers, laptops and any other Hardware devices.

· Maintaining inventory of Assets, documents vendor reports and Vendor interactions.

· Knowledge of Local System policies and Group policies.

· Knowledge on Work group/Domain/DNS /DHCP.

Experience:

· Excellent working knowledge with a range of 1.5 to 5 years in User Help desk support with a good understanding of Microsoft products [Outlook, Windows OS, installation procedures, troubleshooting knowledge in Microsoft office suite] and administration of user accounts and access rights.

Soft Skills:

· Excellent Communication Skills (Verbal/Written).

· Able to talk about technology in simple terms.

· A logical thinker.

· An excellent problem solver with strong analytical skills.

Key Competencies:

· Help Desk profile with strong Analytical, Logical and Communication Skills (written, oral, one to one etc.).

· Professional, Innovative, Drive for continuous improvement, Positive attitude, proactively provides solutions.