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System Analyst II

Syniverse
Experience : 1 to 2 Years
Education : ME/M.Tech, BE/B.Tech
Location : Bangalore
Posted on 05 Oct 20
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Job DescriptionLast Date 05 Dec 20
A developing contributor responsible for providing technical solutions to exceptionally difficult problems As the entry level of support, this position will day-to-day customer issues, application issues, problems and concerns that are of a more detailed nature requiring analysis and research
System Analyst II
Technical & Operational Activities
Identify, analyze and resolve the assigned tickets
Innovative problem solving & lateral thinking
Root cause the problems and find appropriate solutions
Ability to understand the customer requirement through the available documents
Meet the SLA guidelines: Timely Follow-up Escalate, and resolve the tickets on time
Active Participation in the ticket review and ensure the appropriate solution is provided
Provide Technical support and demonstrate the Expertize in the specific work area
Ability to prioritize the Tasks based on the business needs
Documentation on the newly discovered solutions
End to End System knowledge and act as SME
Participate in the new initiatives for providing technical solutions
Oracle/SQL Server database admin activities for Development/QA eng
Refresh production data on to Development/QA/UAT environments
Support DBA specific configuration management activities (RVL kits/builds)
Developing production ready solution support scripts
Understand the customer requirement through the available documents
Meet the SLA guidelines: Timely Follow-up Escalate, and resolve the tickets
Reports
Status report on the activities performed as per the management requirement
Ability to analyze the metrics and identify the possible reasons for any achievements or deviations
Ability to suggest advanced reporting to depict the performance of the project (eg SLA adherence, Quality adherence)
Ability to prepare presentation to the Executive Management
Attending project team meetings, generating input/deliverables for DBA activities
MNP Operations
Helpdesk Operational Activities
Clear and concise written and spoken communications for queries raised by PAN India Service Provider,DOT,TERMCELL,LEA (Lawful Enforcement Agencies) via emails, call, process/procedures
Log, analyze and resolve the Helpdesk tickets
Meet the SLA guidelines: Timely Follow-up Escalate, and resolve the tickets
Ability to understand the customer requirement through the available documents
Participation in the ticket review and ensure the appropriate solution is provided
24/7/365 operation and will require shift work
Respond to monitoring alerts & alarms under predefined procedures polices
Provide shift turnovers of current issues and activities
Root cause the problems and find appropriate solutions
Interaction with customers independently
Provide Technical Support
End to End MNP System knowledge and act as SME
Participate on a rotation pager schedule that provides system support and critical production support on a 24 X 7 basis, 365 days/year
System Monitoring
Continuous monitoring of alerts via HPOV, via email that includes MNP Applications, PR and DR servers health check, resource utilization, disk space etc
Continuous monitoring of alerts via NNM for Operators Connectivity
Continuous monitoring of alerts via NNM that includes network equipments(routers, firewall, load balancers switches)
Monitoring of connectivity to databases,
Use alarm monitoring tools (HPOV, NNM),interpret the condition being alarmed, resolve and/or escalate to the next level support
Validate the reports generated by the system properly
Perform MNP Operators Link Monitoring
24/7/365 System Monitoring and will require shift work
Reports & Procedures
Validating the Health Check reports
Status report on the activities performed as per the management requirement
Documentation, process improvement
Training and skills enhancement on new technologies, paradigms
Stretch objectives & continuous improvement initiatives
DATANET & TECHNOLOGY OPERATIONS
Monitoring
Continuous monitoring of production servers that includes system health, resource utilization, file transfer rate, database insert rate and logs
Monitoring of connectivity to upstream and downstream applications
Monitoring of connectivity to databases
Application health monitoring that includes file processing, data loading, completion of scheduled tasks, report generation, application related processes, dashboards and application logs
Use alarm monitoring tools, interpret the condition being alarmed, resolve and/or escalate to the next level support
Clear and concise written and spoken communications in the form of Remedy tickets, emails, analysis, process/procedures, meetings, conference bridges and internal/external phone calls
Provide shift turnovers of current issues and activities
Provide regular status reports
Monitor, execute and support production performance by performing benchmarking and research while initiating actions to improve results and/or problem correction
Error research based on the warnings, errors available in the production logs
Operations activities
Validating the test files
Create and follow up on trouble tickets with respective teams
Send routine reports and emails to the designated recipients
Participate on a rotation pager schedule that provides system support and critical production support on a 24 X 7 basis, 365 days/year

System Engineer I Will Have The Following Added Responsibilities

Interaction with customer independently
Assisting first level support team in product and systems technical details, management of issues and all aspects of the respective role
Following established escalation procedures as required
Execute the annual Disaster Recovery test
In-depth knowledge of reports/reporting tools and be a subject matter expertise
Provide best-in-class customer service and resolution to customer queries
Ability to manage multiple issues of differing stages of investigation and priority without assistance
Maintain technical expertise by keeping abreast of technologies as they apply to Syniverse products and services

Iot

Functional Disciplines:

Ability to implement Discount and AA14 based IOT and do QC before moving tariff into production environment Analyze the stopped file and take appropriate action Respond to customer queries with detail information and handling customer request through SR Daily processing of TAP files stopped due to tariff deviation Interact with Customer support team and provide technical expertise to resolve critical customer queries Update AA14 document for all Syniverse RMS customer and provide technical help to the customer Facilitate UAT during migration of new customer

Ireg

Knowledge about Software testing [Writing test cases, test execution, test report] Awareness about the Mobile network communication, Architecture knowledge about GSMA, IREG standards Ability to troubleshoot the network configuration issues and identify the problem Thorough understanding on the tests required for Voice, GPRS, CAMEL prepaid & postpaid, 3G, 4G Hands on experience in Ticketing Tool Thorough knowledge of MSC configuration Knowledge about Probes, remote testing tools

Tadig/Cca

Understanding of Call records for all the service types (Voice, GPRS, CAMEL prepaid & postpaid, 3G, 4G)Understanding of IOT, AA14Hands on experience in TAP editor, TADIG standards Hands on experience on any industry standard TAP testing tools Knowledge on billing & mediation Knowledge on GSMA standards, specifically roaming

Chs

Monitor the Clearing House System (CHS) processes to guarantee the smooth running of the entire production engine Timely follow-up Escalate and respond, so that no SLA's are missed and neither Syniverse nor Customer revenue is impacted Analysis of alarms raised by CH System during the validation of TAP/Rap files, problem identification and error handling Monitor the process of sending and receiving the Outstanding File Reports (OFR) Validate deviations reported in OFRs from other DCHs Raise disputes to other DCHs for wrong RAP files received, as per GSMA guidelines Recycle erroneously rejected records Report Software bugs to Technical Development Track of new releases in GSM Industry

Tap/Rap

Analysis of RAP/Tap files received from other Data Clearing Houses (DCH) Analysis of alarms raised by CH System during the validation of TAP/Rap files, problem identification and error handling Raise and Handle disputes to other DCHs for wrong RAP files received Report Software bugs to Technical Development Monitor processes for RAP related applications (like RAPMGR) Provide input for the improvement of the RAP processes and co-operate with the team in developing new Clearing House applications (RAP related) Monitor the process of sending and receiving the Outstanding File Reports (OFR)Validate deviations reported in OFRs from other DCHs Recycle erroneously rejected records Track of new releases in GSM Industry
Monitor the Exchange rates, Tax rates, contact the other DCHs in case of wrong rates

Aa14/R21

Updating of the changes in AA14 and IR21Handling DCH or FCH Changes b/w any DCH or FCH's providing updates to dependents teams and Creating Invitation for successful Migration's
Handling Tap Version changes and Creating Invitation to the dependent teams and Follow-up with them on the completion Providing Input to IOT Team for the IOT Changes, as per AA14Maintaining of the AA14's in Central Repository Configuring Secure ID User in Database Net Op and OMA for Customers Track of new releases in GSM Industry

Bcc

The primary responsibility is to monitor all operational issues/incidents through different monitoring tools, dashboards etc and ensure all issues/incidents are restored within the agreed SLA by responding internal/external calls, mails, raising tickets, troubleshooting, follow up and escalations Furthermore closely work with internal operation teams, vendors and partners to provide highest availability of services, applications, platforms and infrastructure to all esteemed customers

Datanet & Technology Operations

Ability to understand product functional and architecture Follow the standard operating procedure established Escalate issues to the next level Follow up on open issues Manage seamless shift rotation Open to flexible shift schedules Responsible for continuous monitoring of production environment and to provide solution for the production issues

Dba

Responsibilities include the organization, installation and assessment of enterprise relational database management system software across multiple database environments, with a primary focus on Oracle/Microsoft SQL Server This includes database design, creation, maintenance, backup and recovery, performance tuning and installing new database software releases Environments supported include development, system test, UAT

Mnp Helpdesk

The primary responsibility is to log incidents through HPSM tools and ensure all issues/incidents are restored within the agreed SLA by responding internal/external calls, mails, raising tickets, troubleshooting, follow up and escalations Furthermore closely work with internal operation teams, vendors and partners to provide highest availability of services, applications, platforms and infrastructure to all esteemed customers

Mnp Operations

Ability to understand MNP product functions and architecture Follow the standard operating procedure established Escalate issues to the next level Follow up on open issues Perform seamless shift rotation Open to flexible shift schedules Responsible for continuous monitoring of MNP production and disaster environment using HPOV and NNM alert monitoring tools
System Analyst II
0-1 year relevant professional experience in the areas of application support, technical customer support, problem management, relational databases, programming languages, software development
Bachelor degree in computer science, electronics or telecommunication

Preferred Oracle Certifications-OCP, OCA, SQL Server Certified Engineer

Responsible for dealing with International/Domestic Clients
Prior experience in Telecom Operations will be an added advantage
24/7/365 helpdesk support ,system monitoring, application support and willing to work in shift

Knowledge Requirements
Basic knowledge on UNIX,WINDOWS, Solaris & SQL
Knowledge of Oracle/SQL Server tools
Knowledge of ITIL V3 specifically event, incident, problem management
Knowledge on ticketing tools ie Remedy etc
Basic network infrastructure knowledge (LAN & WAN)
Monitoring tool ie Netcool, Nagios, Team Quest, Big Brother etc
Hands on experience in file operations
Hands on experience and knowledge on system processes
Ability to communicate status updates to project team and management
Ability to work independently as well as Team
Excellent analytical, multitasking, and communication skills (both verbal and written),detail orientation and familiarity with testing and troubleshooting techniques
Monitoring tool Knowledge ie HPOV, NNM etc
Knowledge on ticketing tools ie HPSM etc
System Engineer I
1-2 years of relevant professional experience in the areas of application support, technical customer support, NOC Support, application support, problem management, relational databases, programming languages, software development
Bachelor degree in computer science, electronics or telecommunication
Certification on operating systems/ databases

Preferred Oracle Certifications-OCP, OCA, SQL Server Certified Engineer

Working technical experience with designing, building, installing, configuring, and supporting Unix servers and storage servers and management software
The ability to build strategic relationships within the organization and with all levels

Knowledge Requirements
Basic knowledge on UNIX,WINDOWS, Solaris and SQL
Knowledge of Oracle/SQL Server tools
Knowledge of ITIL V3 specifically event, incident, problem management
Knowledge on ticketing tools ie Remedy etc
Basic network infrastructure knowledge (LAN & WAN)
Monitoring tool ie Netcool, Nagios, Team Quest, Big Brother etc
Hands on experience in file operations
Hands on experience and knowledge on system processes
Ability to communicate status updates to project team and management
Exceptional customer service skills and demeanor, along with the innovative ability to communicate with both technical and non-technical clients
Excellent analytical, multitasking, and communication skills (both verbal and written),detail orientation and familiarity with testing and troubleshooting techniques
Strong troubleshooting and error analysis skills
Knowledge on ticketing tools ie HPSM etc
Monitoring tool Knowledge ie HPOV, NNM etc
  • System Analyst II
  • Experience : 1 to 2
  • Job Type : Full Time
  • Interview Type : Face to Face Interview


Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
Syniverse
Apply now
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