Provide recommendations to end users and leaders on best practices and standardization in implementing and leveraging processes within Jira or similar workflow tools
Serve as internal SME for the PMO on the Jira or similar workflow tools
Consult on ways to optimize and improve the workflow setup and process workflows and identify where functionality can or cannot meet user requests
Rapidly prototype new solutions based on user requirements
Collaborate with team members, to understand the requirements and design solutions by following the industry best practices
Collaborate with team members, to understand the requirements and design solutions by following the industry best practices
Build test scripts and perform unit testing for various business case scenarios, and support User Acceptance tests and implementation on production
Provide technical support and troubleshooting for the workflow Platform and application
Perform root cause analysis and provide business and technical solutions for application errors
Enhance data integrity through effective design, maintenance and security practices
Deliver detailed TDD (Technical design Document) for all the solutions worked on
Learn systems and products through on-demand materials and other types of training
Configure systems based on business requirements and user process flows
Continuously enhance operational enablement through system redesign and configuration by identifying improvement opportunities and participating in business process improvement initiatives
Required Candidate Profile
Attention to detail
Independent thinker
Systems configuration expertise
Applies systems knowledge to suggest operational and technical improvements
Strong ability to take process and user flows to design an optimal systems
Translates systems design into platform configuration
Database and report-building skills
Light engineering skills and desire to have career in systems and perhaps eventually engineering
Focus on simplicity and scalability
Participates in continuous improvement projects to further automate and improve processes and systems
Subject matter expert in all operational systems and configuration
Productive in systems configuration
Quick learner of systems and configuration using self-paced training and testing
