Requirements:
Knowledge and experience on windows10 OS / Linux OS / Mint OS.
Experience with Service management tool – Manage Engine
Should have good expertise on remote support tools, MS office and outlook.
Preferable to have a good understanding of, V P N, and mobile device support.
Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
Should be able to understand the requirement, perform an assessment.
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