Fidelity National Information Services jobs - System Support Analyst

Position Type

Full time

Type Of Hire

Experienced (relevant combo of work and education)

Education Desired

Bachelor of Business Administration

Travel Percentage

0%

Job Description

Are you curious, motivated, and forward-thinking? At FIS you ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About The Team

FIS SFP provides solutions for financial institutions to effectively manage and optimize their positions, settlements, and operations. It is intended for use by brokerage and banking communities to facilitate client investment activities.

What You Will Be Doing

General Duties Responsibilities
Primary responsibilities of the operational staff include the following but are not limited to

• Application and system monitoring in Production, UAT, TEST and DR environments (Phase3, Loanet, StreamCore)
• Utilizing various monitoring products including Prognosis, UC4, HPOV, SCAPM and various other products.
• First Level application and system issues resolution
• Problem notification and escalation to Management and Second Level Support
• Monitoring of daily and nightly batch cycle through various batch scheduling utilities (NetBatch, UC4, CRON)
• Ability to troubleshoot and fix basic issues is a must.
• Monitoring of synchronization between Production and Hot site environments
• Daily backups and restores of database files and reports, includes FTP and NDM transmission of these files.
• Monitoring all incoming and outgoing transmission to clients, vendor and internal systems (over 15000 a day)
• Daily monitoring of IBM WebSphere (MQ) product.
• Daily use of various Third party products including but not limited to Connect Direct (NDM),MQ, FTP, Prognosis, VTS (Virtual Tape Systems)
• Weekend / Holidays coverage and support is required.
• HP Non-stop (Tandem) experience is a must (TACL/ TEL / NETBATCH).
• Good to have Windows /UNIX / LINUX experience
• Good understanding of SQL
  
  

What You Bring

Knowledge / Experience

• Good team worker, strong analytical and problem solving skills.
• 5 -8 years of data processing operations experience in HP Non-stop and open systems
• Excellent decision making and time management skills
• Excellent verbal and written communication skills to facilitate interactions with Product Managers, Client Services and understanding of their operational requests.
• Ability to analyze all system processing delays, failures and errors to determine the appropriate action for necessary resolution
• Ability to use troubleshooting applications and tools for First and Second level issues
• Ability to use and reference system related documentation
  
  

Skills

• Some technical experience with Windows, Linux, other middleware technologies
• Strong desktop computing skills MS PowerPoint, Word and Excel
  
  

Qualifications

• Degree or equivalent
• ITIL v3 Foundation or higher desirable
  

Competencies

• Fluent in English
• Excellent communicator ability to discuss technical and commercial solutions to internal and external parties and adapt depending on the technical or business focus of the discussion
• Attention to detail track record of authoring high quality documentation
• Organized approach manage and adapt priorities according to client and internal requirements
• Self-starter but team mindset - work autonomously and as part of a global team
  
  

What We Offer You

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities FIS is your final career step!
• A competitive salary and benefits
• A variety of career development tools, resources and opportunities
  

With a 50-year history rooted in the financial services industry, FIS is the world's largest global provider dedicated to financial technology solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard Poor s 500 Index.

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.