ORACLE jobs - Systems Analyst 2Support

As a member of the Support organization your focus is to deliver postsales support and solutions to the Oracle customer base while serving as an advocate for customer needs This involves resolving postsales nontechnical customer inquiries via phone and electronic means as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services A primary point of contact for customers you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues As a Systems Engineer you will interface with the customer s IT staff on a regular basis Either at the client s site or from a remote location you will be responsible for resolution of moderately complex technical problems related to the installation recommended maintenance and use and repair workarounds for Oracle products You should have knowledge of some Oracle products and one platform that is being supported You will be expected to work with only general guidance from senior engineers and management and in some areas may work independently Duties and tasks are standard with some variation Completes own role largely independently within defined policies and procedures Because of substantial customer interfacing a demonstrated ability to work with customers on an independent basis while constantly achieving the highest levels of customer satisfaction is essential A Bachelors degree in Computer Science Engineering or equivalent experience is preferred with two years related experience The Advanced Customer Services ACS is a unit within the Oracle s Customer Service Organization that establishes longterm relationships with many of Oracles customers through annuitybased service contracts and project based onetime services ACS services team sells from a broad ITservices portfolio both in fixed price and T M basis ACS services are typically requested by large Oracle customers that require the utmost attention to real mission critical applications and processes ACS covers the majority of large scale Oracle customers Oracle Advanced Customer Services provides unmatched tailored support that ensures organization s Oracle technology investments deliver the cuttingedge innovation and performance your business requires to compete all while coexisting within your IT environment ACS is industryleading expertise with the highest customer satisfaction to support organization s business every step of the way Available to work in 24X7 capability Install configure and Administer Oracle weblogic ServerExpert knowledge of Oracle Weblogic Architecture Weblogic clustering and Domain config Good Weblogic troubleshooting skills Worked on weblogic upgrades and patching Knowledge on Performance Tuning of Weblogic server components and monitoring aspects of weblogic Good communication and customer management skills At least 7 plus years of experience with Oracle Weblogic Administrator Consultant Support EngineerBE BTech and or MS in Computer Science or equivalent preferredOracle Certification PreferredCandidates having optional skills of Docker Kubernetes Containers is a PlusSharp technical troubleshooting skills Good understanding of support processes Ability to manage escalated technical situations develop action plans Ability to spot proactive services that benefit of customer Ability to facilitate issues with Development and Support Strong analytical skills Some travel may be required