Oracle jobs - Systems Analyst 4-Support

Preferred Qualifications

Minimum 8 Years experience as a Oracle database engineer/DBA- Very thorough and clear understanding of Oracle Database Architecture - including the latest version or Oracle.- Extensive knowledge and solid troubleshooting experience in the following areasRAC, ASM, Exadata, Performance tuning, Data Guard (Physical and Logical),DG Broker- Experience in handling complex database recovery scenarios- Experience in troubleshooting various installation and patching issues-Experience in Oracle engineered systems like Exadata, Exalogic,ZDLRA- Experience in Golden Gate- Excellent written and verbal communication skills.- Ability to work under pressure - quick thinking and remaining calm during stressful situations.- Willingness to work in shifts and on weekends .- Ability to quickly grasp complex technical issues.- Appetite to learn new technologies and constantly improve technical skills.

Detailed Description And Job Requirements

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown),critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of customer satisfaction. Both a Bachelor*s and Master*s degree in Computer Science, Engineering or equivalent experience 8 years related experience prior to taking this position. In addition, experience with Oracle*s core products, applications, and tools.

Preferred QualificationsMinimum 8 Years experience as a Oracle database engineer/DBA- Very thorough and clear understanding of Oracle Database Architecture - including the latest version or Oracle.- Extensive knowledge and solid troubleshooting expe

Experience: 8.00-11.00 Years