Systems Engineer - IVR Apps (L08)
Primary Location: Hyderabad, TS IN
Job ID: 2000000522
Essential Responsibilities:
- Responsible for providing Production/Application support, Diagnosis and resolution of IT related issues with Synchrony voice applications like IVR,IVA and Noble Dialer.
- Monitor systems and troubleshoot outages, escalating issues as necessary with multiple teams to include internal, vendors and contracted services.
- Perform routine system changes and updates including code and configuration releases.
- Perform routine system changes and updates to Oracle based databases.
- Perform relational database updates across all associated DB servers to drive application behaviour.
- Establish and maintain documentation related to an inventory of the technical environment and its configuration.
- Work with Business, PMO and relevant IT teams to code and implement enhancements for development projects related to IVR, IVA & Dialer.
- Perform other duties and/or special projects as assigned
Qualifications/Requirements:
- Bachelor’s Degree in any Engineering discipline or MCA
- 3 to 5 years of IT experience.
- Minimum 3 years of production support experience working with Voice systems like Noble, Aspect, IVR.
- Experience using UNIX command line interface, shell scripting, VI editor, Power Shell and other UNIX-based tools.
- Experience supporting UNIX based and Windows based servers.
- Experience using SQL
- Excellent oral / written communication, analytical and problem solving skills
- Good understanding of SDLC processes.
- Willingness to work flexible shift timings to be able to respond to emergencies.
- For Internal Applicants: Understand the criteria or mandatory skills required for the role, before applying.
- Inform your Manager or HRM before applying for any role on Workday.
- Ensure that your Professional Profile is updated (fields such as Education, Prior experience, Other skills) and it is mandatory to upload your updated resume (Word or PDF format)
- Must not be any corrective action plan (First Formal/Final Formal, PIP)
- Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.
- Last annual performance rating should at least be Strong Contributor/Critical Talent