UST Global jobs - Systems Engineer

Systems Engineer

UST Global
experience 0 to 3 Years
salary Salary not disclosed
qualification
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Posted: 3 Years ago
Views: 2
Applications: 5
Openings: 1

Job Description

Job Description

Field office Engineers L2
  • Coordinate with Delhi based Service Desk and work based on the requirement
  • Responsible to perform the role of Delhi Engineer and need to act as a SPOC for IT related queries and IT related support issues for the respective office
  • Provide the first level of support for customer and system incidents and requests using basic technical knowledge and service knowledge
  • Responsible for the initial ownership for the coordination, investigation and documentation of customer and system incidents
  • Perform initial level of diagnosis of problems and incidents and resolving them when appropriate
  • Interpreting problems or errors at a basic level and assessing the risk of events and escalating appropriately to protect client services
  • Ensuring proper documentation for all problems, incidents and requests with details, allocating categorization, prioritization
  • Update service desk application asset and requester DB
  • Following up on incidents to ensure customer satisfaction and keep user informed of progress with daily update on the call notes
  • Monitoring issues until they are closed and close all resolved incidents, requests and other calls
  • Demonstrating a good understanding of the customer s business needs and applying them to the management of system events incidents
  • Developing and maintaining an understanding of customer Service Level Agreements

Job Particulars

Role Engineer
Who can applyFreshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id399574
StateTamil Nadu
Country India

About Company

UST Global
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