Overview
Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world class outcomes Our Vision is a Connected Community of Health that spans continents and borders With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information
The primary purpose of this role is to install, implement, configure, upgrade, and optimize the performance of application systems and databases required to operate Allscripts software Development and QA environments
Responsibilities
- Excelling at AppDynamics - Application performance management tool and utilizing it to monitor/evaluate Net based application performance
- Identify, qualify & escalate the issues/bugs to appropriate teams and drive them to resolution
- Keep track of issues identified and resolved
- Identify known issues and turn them into an alert and establish operational workflow with operational teams
- Prepare necessary documentation around technical procedures as well as operational procedures
- Participate in weekly/daily technical/leadership calls to update on the progress
Qualifications
Academic and professional qualifications:
- Bachelor’s Degree in computer science/IT
- Any relevant IT certification would be a plus
- Excellent verbal/oral communication skills
- Self-motivated
- works with least instruction
Experience
- 2-6 plus years' overall experience
- Experience/Knowledge on Application/Infrastructure Monitoring tools/solutions: DynaTrace/AppDynamics/NewRelic or other Application Performance management tool etc
- 2+ years of Experience in Application support
- Experience in Windows servers infrastructure
- Basic or Intermediate Knowledge of SQL Eg SQL Jobs, Select Query
- Knowledge/Experience with ITSM tools such as Service desk/ServiceNow
- Basic knowledge of ITIL framework (V30 foundation certificate would be added advantage)
- International support experience (preferably US or Europe ie good command over verbal and written English)
- Knowledge/Experience on office applications, Word/Excel/Powerpoint/Access
Travel Requirements
- As needed based upon project requirements
Working Arrangements
- Work is performed in a standard office environment with minimal exposure to health or safety hazards
- Able and willing to work on ‘shifts’ or to be on an ‘after hours’ rotation
At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe Allscripts offers a competitive total rewards package, including holidays, vacation, and medical, disability and life insurance
We are an Equal Opportunity Employer No job applicant or employee shall receive less favorable treatment or be disadvantaged because of their gender, marital or family status, color, race, ethnic origin, religion, disability or age; nor be subject to less favorable treatment or be disadvantaged on any other basis prohibited by applicable law
This is an official Allscripts Job posting To avoid identity theft, please only consider applying to jobs posted on our official corporate site 
