Team handling, Fluent communication (Verbal and written),Trouble shooting and customer handling, Product understanding and technology savvy
To handle customer support team, roster, maintain and monitor their work, assign responsibility, Do task assigned on various basis pertaining to data conversion, verification, Coordinate with various L2/L3 , Development and other teams, Upload data on ACD and manage ACD/IVR Support 24*7 to team and handle escalations
Cygnet Infotech is one of the most trusted names in the IT space delivering technology solutions across 35 countries. Born out of a vision to create a software development company where quality, innovation and personalized services trump low cost, makeshift solutions, Cygnet enables its clients to digitize, scale and transform in to high performance businesses.
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