Team Lead -Professional Services
Professional Services
Bengaluru, India
Duties and Responsibilities :
Lead/direct daily work of a team; identify roadblocks and provide early resolution
• Coaches employees on day-to day matters; first level response for employee questions
• Provide performance feedback to Manager, Professional Services
• Actively participate in team meetings
• Addresses any customer satisfaction issues
• Manage Project Status list to ensure team projects are on track
• Work with Manager/Director , Professional Services to create and maintain a repository of Project Templates to be standardized across teams
• Compile data sets that will provide analysis of monthly and yearly trends against Services budget
• Proactively identify, analyze, and interpret trends or patterns in complex data sets
• Conduct data analysis; evaluate business processes; determine business needs; identify requirements; develop data system analysis; and provide constructive feedback
• Perform reporting, testing and maintenance of enterprise systems and identify alternative methods for better operation and use
• Create and deliver ad-hoc analysis and all other duties as assigned
• Mentor and coach employees, first level response for employee questions, and lead team meetings
• All other duties as assigned
Qualifications include:
• Bachelor’s degree or equivalent experience
• Minimum 5 years’ prior experience
• Proficient in Microsoft Office suite
• Excellent attention to detail and time management skills
• Excellent oral and written communication skills
• Strong analytical skills
• Ability to mentor and coach employees
• Ability to thrive with a heavy workload and multiple projects with frequent interruptions and schedule changes
• Ability to maintain positive attitude and foster a collaborative and unified work environment
• Willing to work in Shifts and/or US overlapping hours depending on the project assignments