and configuring new setup for customers comprising Large/Medium LAN/Wireless
LAN networks remotely
and setting up VLANs (Data/Voice),Routing protocols (Static/EIGRP/BGP),HSRP,
Trunks/Ether channels etc.
and troubleshooting Switches, Routers, Wireless Controllers, and APs.
· Hands on
experience on configuring Layer 2 protocols such as STP, RSTP, VLANs, Ether
the devices with the latest Operating System, taking backups and restore the
to Technical Queries raised by customer on subjects such as features,
specifications, and repairs on current and discontinued products.
support as required to ensure SLA demands meet.
· Development and consultancy of customized end-to-end solutions for
customers. Supporting various implementations of special and complex customer set-ups.
improvements and/or alternatives to the company’s existing systems architecture
and technology portfolio.
quickly to resolve customer issues in a way that retains trust and maintains
delight with TM.
analytical, conceptual, and problem-solving abilities.