SATH OUTSOURCING SERVICES PVT. LTD. jobs - Team Leader BPO- Voice Process

• Team Leader (BPO- Voice Process)
• Experience: 1.5 years to 2 years (Similar Profile)
• Shift Timing: 7 AM to 10 PM rotational shift with one day rotational week off (Centralised pick and drop available)
• Salary: Upto 25K (depending on experience)
• Location: Mihan, Nagpur

Roles & Responsibilities:

• Responsible for maintaining discipline and absenteeism of team on the floor.
• Responsible for staff retention within the team.
• Coordination between Managers and Team Members.
• Ensure prompt and accurate service and achievement of targets.
• Responsible for Team Building & Implementation of Processes
• Team handling and Mentoring.
• Performance feedback session to be provided to agents.
• Analyze various reports including process dashboards & team performance reports.
• Primary focus on achieving SLA.
• Motivating associates through effective management, career development & implementation of reporting mechanism.
• Timely Submission of Operations Review
• Preparing roster and manage shrinkage
• Conduct audits & share feedback with team members
• Monitor team performance and report on metrics
• Good analytical skills, expertise in MS Excel
• Immediate Joiners Preferred