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Team Leader Customer Care

Quantum Integrated Communications Pvt. Ltd.
Experience : 1 to 3 Years
Education : BA, BSc
Location : Gurgaon
Per Month: Rs. 20,000 - Rs. 25,000
Job Role : BPO / Customer care (Domestic , Voice , Customer care/support)
Posted on 28 Jan 20
Job is expired
Job DescriptionLast Date 28 Feb 20

Should be able to motivate, develop and mentor team members in a dynamically changing environment.
Monitor projects/transactions and provide qualitative/constructive feedback to the team members.
Answer operations related queries from the client.
Ability to handle pressure and a natural go-getter
Excellent hands on skills to get into the process deeply & ability to identify the gaps and suggest improvement plans to customer
To create a conducive and stimulating environment for the teams to accomplish their goals
Manage expectations of his team members and proactively should be able to sense their needs
Ability to drive process, performance and transformation

Job Type : Full Time
Interview Type : Face to Face Interview
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