jobs near me
JOBS NEAR ME
JOBS
dropdown
MORE
dropdown






  1. Home/ 
  2. Jobs/ 
  3. India/ 
  4. Bangalore/ 
  5. Team Leader Customer Support

Bounce jobs - Team Leader Customer Support

Team Leader Customer Support

Bounce
location
Bangalore
experience 2.5 to 3 Years
salary Salary not disclosed
qualification
Any Post Graduate, Any Graduate
Read More...
share this job
save job
Job is expired
Posted: 4 Years ago
Views: 5
Applications: 1
Openings: 1

Job Description

Team Leader Customer Support

Job Summary & Responsibilities:
  • Managing day to day planning, operational challenges and solving problems of a team of agents.
  • Monitor, identify and resolve performance/behaviour issues using prescribed performance management techniques 
  • Helping team members to overcome the performance barriers by effective coaching and feedback consistently.
  • Attrition Management, managing attendance and staffing based on present day scheduling on a day to day basis 
  • Conduct pre-shift and post shift huddles to discuss the day to day updates on policies and procedures
  • Conduct Team meetings periodically and discuss team achievements and shortfalls. Involve team in decision making to set up a plan for the month based on shortfalls.
  • Adhering to Process SLA
  • Conduct periodic Call Calibrations within the team with best practice sharing as the objective.

Requirements 
  • 2+ years of experience in a similar role 
  • Should have Excellent communication skills in English. Kannada and Hindi language will be added advantage
  • Should be good in MS excel and possess good analytical skills 
  • Good Team player with a positive attitude
  • Ability to work under pressure
  • Should be flexible with Shifts.

Job Particulars

Role Customer Service / Tech Support
EducationAny Post Graduate, Any Graduate
Who can applyExperienced (2.5 to 3 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id194398
Job Category 1 to 3 Yr Exp , Tech Support
StateKarnataka
Country India

About Company

Bounce (formerly known as Metro Bikes) is India's first smart mobility solution, with a mission of making daily commute stress-free, time-saving, reliable and convenient. 

Jobs By LocationVIEW ALL
Others also searched for
Job Details Videos
VIEW ALL
Active Jobs By Role
Accountant (5653) Admin (19) Agriculture and Dairy (0) Architect (665) Bartender (0) Beauticians / Spa (14) Bouncer (0) BPO / Customer care (21743) Caretaker / Nanny (0) Carpenter (0) Cashier (0) Cleaner / Washer (0) Construction / Laborer (2) Content Writer (593) Cook / Chef (71) Counsellor (240) Data Entry / Back Office (14176) Data Analytics (3) Design / Animation (3843) Delivery (93) Digital marketing / SEO (894) Draughtsman/Draftsman (0) Doctor / Physician (63) Driver (3) Electrician (4) Engineer (40063) Engraver (0) Event Planner (0) Fire Fighter (2) Fitter (2) Gardener(Mali) (0) Ground Staff (1) Hospitality Executives (292) Housekeeping (8) HR (1683) Insurance Consultant (4) IT Hardware Engineer (2163) IT - Mobile Developer (3309) IT Software-Engineer (25130) IT Software-QA/Tester (25) Lab Technician (4) Language Translator (0) Legal (2) Librarian (0) Management Trainee (1233) Mechanic (483) Media / Journalism (282) MIS Executive (9) Moulder (0) Nurse (560) Nutritionist / Dietician (1) Office Assistant / Helper (10) Operations (10) Operator / Machinist (4) Packager (6) Painter (0) Pharmacist / Medical Rep (1591) Photographer / Videographer (0) Physiotherapist (1) Research/JRF/SRF (65) Plumber (0) Receptionist / Front Office (1836) Retail / Store Executive (220) Rigger (1) Sales / Marketing (5956) Security / Guards (1) Sports Trainer (0) Tailor/ dress designer (99) Teacher (365) Tool & Die Maker (2) Tourist Guide (0) Trainer (3) Waiter / Steward (2) Ward Boy (0) Warehouse Executive (6) Welder (0) Others (754)
safety tipsSafety Tips
Teamlease does not charge any kind of payment for a job.
get job tipsHow to get a Job early? Follow these tips

1.The more the Jobs you apply, the higher your chances of getting a job.

2. Keep your profile updated Update

Recruiters prefer candidates with complete profile information.

3. Keep visiting the Teamlease.com daily

Daily visit will ensure you won’t miss out on any Job opportunity.

4. Watch videos to improve Watch videos

Be a better candidate than others by watching these Job-related videos.

jobs by roleJobs By Roles
jobs by cityJobs By Cities
Information
Contact Us|Business Enquiries|FAQ|Blog|Referral
Copyright © 2024 TeamLease. All rights reserved
ISO 27001 Information Technology Security Management System. Certified by British Standards
Terms & Conditions|Privacy Policy|Sitemap1713533334
Teamlease
Partner Sites
Freshersworld
Myteamlease
Apprentices