Team Leader

Rupeek Fintech Pvt Ltd
Experience : 2 Years
Education : Any Graduate
Location : Bangalore
Job Role : HR
Posted on 03 Sep 19
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Job DescriptionLast Date 02 Nov 19
Team Leader

Job Description:

  • Manage a team of 10-15 relationship managers (tele-sales) and own targets for the team at a daily, weekly and monthly levela
  • Conduct interviews, evaluate and select relationship managers as per the job description
  • Handhold new joinees and low performers by liaising with analytics, quality auditors and training to drive significant improvements in their performance
  • Review daily performance, analyse areas of good and bad performance to come up with improvement plans and execute the same
  • Make decisions on re-training, PIP etc to improve or phase out consistent low performers
  • Conduct floor briefings on important communication and drive adherence to key interventions
  • Conduct one-one feedback sessions to give actionable feedback to the relationship managers to improve their performance
  • Prepare and circulate key metric reports indicating the health of the team being handled at the desired intervals

Experience: 2 years experience managing teams of minimum 10 people in a sales driven call center scenario

Desired Attributes:

  • Excellent communication skills - ability to articulate what they think
  • High amounts of ownership - ability to work and deliver under minimal supervision
  • Data obsession - Data to be the primary mode of decision making
  • Leadership - Proven ability to drive performance in a team
  • Comfort with numbers - can do quick back of the envelope calculations to arrive at a solution

Location: Bangalore
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
Rupeek (meaning coining fee in Sanskrit),is an asset backed online lending platform, it is disrupting traditional brick-and-mortar lending model. Our low operational costs and credit evaluation tools are making credit cheaper for borrowers and investing more valuable for lenders.
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