TEAM LEADER
Chennai, Tamil Nadu, India
Job ID: 00031331171
Qualification: Preferably MBA graduates with knowledge of CRM tools, MS office tools
Responsibility:
Business / Customer:
- Provide updates and submit reports related to own area of work.
- Interact with customers (internal / external) to meet process deliverables.
- Create status reports for customers (internal/external).
- Prepare and report process performance metrics to the customer with the assistance of the Operations manager.
- Manage and resolve escalations and issues raised by customers and process specialists.
- Ensure adherence to Quality norms and processes.
- Seek regular feedback from customers and communicate to the team.
- Interface with the management both in terms of cascading messages from senior management and putting into practice strategy or modifications required for the process based on decisions taken.
- Identify & drive opportunities to enhance service delivery and customer experience.
- Identify cost optimization opportunities.
- Identify & suggest Business improvement opportunities.