TEAM LEADER

Cognizant
Experience : 1 Years
Education : MBA/PGDM
Location : Chennai
Job Role : HR
Posted on 25 Sep 19
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Job DescriptionLast Date 24 Nov 19
TEAM LEADER

Chennai, Tamil Nadu, India

Job ID: 00031331171

Qualification: Preferably MBA graduates with knowledge of CRM tools, MS office tools

Responsibility:

Business / Customer:

  • Provide updates and submit reports related to own area of work.
  • Interact with customers (internal / external) to meet process deliverables.
  • Create status reports for customers (internal/external).
  • Prepare and report process performance metrics to the customer with the assistance of the Operations manager.
  • Manage and resolve escalations and issues raised by customers and process specialists.
  • Ensure adherence to Quality norms and processes.
  • Seek regular feedback from customers and communicate to the team.
  • Interface with the management both in terms of cascading messages from senior management and putting into practice strategy or modifications required for the process based on decisions taken.
  • Identify & drive opportunities to enhance service delivery and customer experience.
  • Identify cost optimization opportunities.
  • Identify & suggest Business improvement opportunities.
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world.Shift: Day Job
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