Caretel Infotech Ltd is one of the top domestic BPO companies in India. Caretel I part of the Dammia Group , a 5000 crore diversified business house with interest in ITES, Chemicals and Textiles .
Caretel is a leading service provider in Telecom, BFSI , Consumer Durables and Government Verticles with 3500 seats and 4500 employees.
My role with caretel stared by heading the Sales, Marketing and Operations functions in Delhi as profit center Head. I Headed the National Sales and between 2005-2008 and led the company to win large orders from the Banking, Government and Telecom verticles to place the company among the leaders in the domestic BPO. I handled projects to setup 3 centers with 1800 seats in Delhi and one each at Kolkata and Hyderabad with 800 and 500 seats respectively in record time and made them operational by Selcting the right talent and mentoring them to perform.
Heading the operations of the company since April 2008 as COO which saw sucessful start opf delivery of services on large telecom projects. I also pioneered the forway into the interantional operations by getting regulatory approvals and setting offices and operations in US, UK and India,