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Team Leader

Caretel infotech limited
1 to 2.5 Years
15,000 - 20,000 Per Month
Posted on 14 May 19
Job DescriptionLast Date 13 Jul 19
Job Description  
  • We have an Urgent requirement for Team Leaders!
  • Inspiring each and every team member to perform and produce their best.
  • Determined the duties and responsibilities of individuals in a team.
  • Analyzing the individual performance of each team member and motivate them 
  • to perform even better.
  • Organizing training workshops to improve the performance of the members 
  • Reporting any problem or fault in the project to the project manager or supervisor.
  • Offer solutions to the top management regarding project-related queries
  • Calculating the Shrinkage, attrition and take necessary steps
  • Prior experience as Team Leader in the domestic process is a must.
  • Excellent communication is a must. 
  • Looking Forward to candidates available to join on an immediate basis
  • Candidates who may bring along a team will be given high preference
  • Availability for Joining:- 
  • Team Size may bring along:-
  • Current CTC:- 
  • Expected CTC:-. 
  • You can share your updated CV & references at Important Note - Please write 'Sonam- HR' on top of your CV when you will come for the interview.
  • Industry: BPO / Call Centre / ITES
  • Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations
  • Role Category: Voice

  • Role: Team Leader -(NonTechnical)
  • Employment Type: Permanent Job, Full Time
  • Keyskills Team Leading Shrinkage Project Management Domestic Process Top Management Team Handling Team Leader tea Operations Team Handling Inbound Process bpo process call centre process domestic bpo process Desired Candidate Profile
Job Role

Job Type

Interview Type

Face to Face Interview

Company Description

Caretel Infotech Ltd is one of the top domestic BPO companies in India. Caretel I part of the Dammia Group , a 5000 crore diversified business house with interest in ITES, Chemicals and Textiles .

Caretel is a leading service provider in Telecom, BFSI , Consumer Durables and Government Verticles with 3500 seats and 4500 employees.

My role with caretel stared by heading the Sales, Marketing and Operations functions in Delhi as profit center Head. I Headed the National Sales and between 2005-2008 and led the company to win large orders from the Banking, Government and Telecom verticles to place the company among the leaders in the domestic BPO. I handled projects to setup 3 centers with 1800 seats in Delhi and one each at Kolkata and Hyderabad with 800 and 500 seats respectively in record time and made them operational by Selcting the right talent and mentoring them to perform.

Heading the operations of the company since April 2008 as COO which saw sucessful start opf delivery of services on large telecom projects. I also pioneered the forway into the interantional operations by getting regulatory approvals and setting offices and operations in US, UK and India,

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