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Team Leader

GlobalEdx
2 to 3 Years
3,00,000 - 3,60,000 Per Year
Job is expired
Posted on 08 Jan 19
Job DescriptionLast Date 09 Mar 19

  • Providing administrative support to reporting manager for HR and wider teams
  • Handling the complete recruitment life-cycle to meet manpower requirements. This includes Coordinating recruitment plans with City Heads, developing JDs, posting vacancies in the job portals as per city requirements; screening & short listing resumes through Job Portals, reporting on recruitment targets and managing the induction of new staff, issuing offer letters and ID cards; opening the salary account of new recruits and/ or managing exit interviews
  • Following up with hired employees for the completion of the H.O. documents and files
  • Analyze various reports to enhance productivity and conversions
  • Ensure team meets and exceed Stipulated Timelines and Service level Agreements.
  • Achieve KPI and productivity targets of Self &Team.
  • Monitor and maintain quality of interaction with customers.
  • Prepare and submit periodic Team performance reports.
  • Call handling to develop first hand sensing of customer pulse and manage irate customers.
  • Audit Calls and identify the training requirements of each Team Member.
  • Motivating each Team Member, guiding, monitoring their performance and implementing corrective actions as required.
  • Team’s individual target/Unit qualitative and quantitative targets are met.
  • To ensure that at no point in time the team lacks supervision.
  • Team Leads are responsible for staff retention
  • Handling team & shop floor escalations calls and providing end to end resolutions.
  • Attending call calibrations with quality and training team.
  • Preparing monthly TL review to gauge individual and teams performance.
  • Client interaction as and when required; incorporate feedback into the system.
  • Give timely & real time feedback with a view towards improving Operational and individual efficiency.
  • Administratively manage a team of Customer Service Executives along with their performance. Maintaining complete attendance record of the employees including leave records. 
  • Preparing city salary based on these records at the end of each month for HR and manager approvals
  • Handling HR events and celebrations including office get-togethers and/promotion parties

Job Role

Job Type

Interview Type

Face to Face Interview

Company Description
GlobalEdx is a pioneer in innovative learning with a blend of online, classroom and virtual training courses. It is an education platform that partners with expert content provider individuals and organizations worldwide, to offer blended courses for anyone taking their first step to a new job, next step for a better job, or for an organization or individual with personalized learning needs.
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