Team Leader

Josoft Technologies
Experience : 0 to 1 Year
Education : Other Graduate
Location : Lucknow
Job Role : Others
Posted on 20 Jun 19
Job is expired
Job DescriptionLast Date 18 Aug 19

Work very closely with team members to solve customer problems. Also needs to understand agent's problems and weaknesses and address these. Offers solutions and suggestions for process and product improvement to management.

Responsibilities and Duties

  • Required making decisions on any matters relating to improving revenue generation & customer satisfaction with regards insofar as it affects call handling.
  • Recommendations for product and process development based on customer feedback and analysis of the same.
  • Operational Management: Managing the floor, adherence to schedule.
  • Compiling reports on team performance and customer feedback

Required Experience, Skills and Qualifications

  • Salary: 12K - 15K/Negotiable
  • Industry: IT-Software /BPO Outsourcing Company/ Software Services.
  • Functional Area: IT Software, business outsourcing, Internet Technologies.
  • Role: Team Leader.
Desired Candidate Profile:
  • Education-UG: Any Graduate - Any Specialization.
  • PG: MBA
  • Experience required: Minimum 0 to 1  year
  • Job Type: Full-time
  • Salary: ₹12,000.00 to ₹15,000.00 /month

Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
Josoft Technologies Pvt. Ltd had its beginnings in 2008 when Global Technology & Outsourcing was formed. The Company has grown in size and capability, and in late 2013 the Company name was changed to Josoft Technologies Pvt Ltd. We now offer a wide range of BPO, KPO, LPO, RPO Services offering both onshore and offshore outsourcing and consulting services specializing in IT-enabled services, back office outsourcing services and business process outsourcing solutions from India guaranteed to cut costs and improve quality.

Location -  Lucknow only local  & female candidate can apply

Job is expired
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