Work very closely with team members to solve customer problems.
Also needs to understand agent's problems and weaknesses and address these.
Offers solutions and suggestions for process and product improvement to
Responsibilities and Duties
Required making decisions on any matters relating to improving
revenue generation & customer satisfaction with regards insofar as it
affects call handling.
Recommendations for product and process development based on
customer feedback and analysis of the same.
Operational Management: Managing the floor, adherence to
Compiling reports on team performance and customer feedback
Josoft Technologies Pvt. Ltd had its beginnings in 2008 when Global Technology & Outsourcing was formed. The Company has grown in size and capability, and in late 2013 the Company name was changed to Josoft Technologies Pvt Ltd. We now offer a wide range of BPO, KPO, LPO, RPO Services offering both onshore and offshore outsourcing and consulting services specializing in IT-enabled services, back office outsourcing services and business process outsourcing solutions from India guaranteed to cut costs and improve quality.
Location - Lucknow only local & female candidate can apply