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TEAM LEADER

Podar Education Network Pvt Ltd
Experience : 4 Years
Location : Mumbai
Job Role : Others
Posted on 13 Feb 20
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Job DescriptionLast Date 11 Apr 20
TEAM LEADER

4 - 5 Years

Mumbai

Job Description:

  • Delegating tasks to the FDEs and setting up deadlines on the completion of the tasks
  • assigned.
  • Ensuring that the FDEs do quality calling and correct information is provided to parents
  • queries.
  • Closely analyse and monitor enquiry numbers and track conversion rates and make
  • improvements.
  • Overseeing day-to-day operation.
  • Setting up of team goals.
  • Generating reports.
  • Discover training needs for FDEs and making arrangements for the same.
  • Follow up with parent's calls wherever necessary.
  • Identify and escalate priority enquiries. (hot enquiries)
  • Monitoring teams performance.

The ideal candidate should have :

  • Fluent in English Communication
  • Graduation/Post Graduate
  • Good Computer Skills and comfortable to work on various systems.
  • Candidates from domestic BPO and KPO preferred
  • Preferred female candidates only
  • Experience: 3 to 5 years

Salary: Not Disclosed by Recruiter

Industry:Education / Teaching / Training

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Team Leader -(NonTechnical)
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
Educating 1,55,000 students through 124 schools across India, Podar Education Group has established itself as a leader in the Indian Education Sector. Established in 1927, Podar Education Group strives to create modern citizens who are ready to make global changes. The success of Podar is largely due to its trained, qualified and committed teaching team and the extensive use of technology in teaching.
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