Search Jobs here
Enter Job role to proceed
1 to 5 Years 
15,000 - 35,000 Per Month 
Your Profile matches the job
1) Resource Planning based on the Call Load Forecast along with the Center Manager
2) Management of SE, BEC & Telecallers (Attendance, training, Performance, grooming etc)
3) Maintaining Service Documents (Job Sheets, TCR Copies, AMC Documents) and cash collection from SE
4) Audit and Governance (Calls, Engineer documentation, Engineer resources and field audits)
5) Escalation Management and Coordinating with the SOS/ Center Manager for Escalation
6) Responsible for Customer Satisfaction at all Calls Registered to the DSC and VOC Management
7) Service Engineers Route Map Planning
8) Guiding/Assist the BEC on Ageing Call/Open Call Management
9) Reponsible for meeting team service & revenue KPIs/targets
10) Ensuring the KPI Parameters and Current performances are updated to all the Stakeholders at the Service Center
11) Responsible for driving the Center Initiatives and KPI delivery programs.
12) Responsible for conducting the Weekly Service Engineer Meeting.
13)Ensuring all the stakeholders are aware of any process changes.
14) Responsible for mentorship and development of the team down the line
Safety Tips
How to get a Job early? Follow these tips1.The more the Jobs you apply, the higher your chances of getting a job.
2. Keep your profile updated Update
Recruiters prefer candidates with complete profile information.
3. Keep visiting the Teamlease.com daily
Daily visit will ensure you won’t miss out on any Job opportunity.
4. Watch videos to improve Watch videos
Be a better candidate than others by watching these Job-related videos.
Jobs By Roles
Jobs By Cities
Applying Job & Updating your profile. Please wait…
Please review & update following critical information(s). Update & apply to become a matching Job applicant! Without this information, your profile may not get shortlisted.
