Team Leader

Optimism it solutions
Experience : 1 to 2 Years
Education : ME/M.Tech, M.Com, BBA/BBM, BSc, BCA...
Location : Bangalore(Electronic City )
Per Month: Rs. 22,000 - Rs. 28,000
Job Role : BPO / Customer care (Domestic)
Posted on 19 Sep 19
Job is expired
Job DescriptionLast Date 19 Oct 19

Responsibilities and Duties

  • Experienced in banking sector for telesales.
  • The Team Leader will be primarily responsible for processing loan transactions.
  • They should also comply with set guidelines, procedures, rules and regulations; work as a team to achieve SLA's for the process and individual targets; and work towards process improvement.
  • Working on tools KPI & KRI
  • Good in attrition
  • Handling performance of team
  • Shrinkage
  • Initiate ‘Performance Improvement Plan’ for associates where necessary and provide necessary guidance and coaching to help associates come out of PIP
  • Should achieve team handling for covering more sales
  • Ensure accurate collection of data from the customer in order to simplify verification procedures
  • Required Experience and Qualifications
  • Any graduate
  • Min 1+ years as team lead
  • Good in banking sector domain
  • Strong communication skills
  • Strong MS office skills
  • Experience in process training a unit/individuals
  • Strong risk & control mindset
Job Type : Full Time
Interview Type : Face to Face Interview
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