AXA Business Services Pvt. Ltd. jobs - Team Member - Online Team
Team Member - Online Team
1 to4 Years
Salary not disclosed
Posted:
5 Years ago
Views:
Applications:
Openings:
1
Job Description
Team Member - Online Team
Location: Pune, Maharashtra
Will be responsible for meeting customer expectation through delivering timely, accurate, and professional service via email
Key responsibilities:
- Provide quality instructions or responses to resolve the customer's issue
- Develop strong customer relationships and resolve customer queries through e-mail within the assigned TAT
- Manage and take ownership of the resolution process for all customer related issues
- Maintain up to date knowledge of the process
- Emphatic, courteous and always express a sincere desire to help
Key skills:
- Graduate/post-graduate degree
- Typing Proficiency: 40-60 wpm
- At least one year of customer service experience via e-mails
- Proficiency in English communication skills
- Ability to communicate clearly, concisely and effectively
- Excellent analytical, listening and organisational skills
- Must be able to adhere to schedule changes based on department and/or business requirement
- Must be an energetic self-starter with the ability to work both independently and within a team
- Excellent time management skills, attention to detail and the ability to multi task
- Competent in MS office and web browser environments
- Ability to continually display a positive attitude
- Good interpersonal skills and strong client focus
- Ability to handle process escalations, identify issues and risks and propose resolution
- Professional experience in healthcare insurance will be an added advantage
- Ability to perform tasks on multiple computer applications
Job Particulars
Education
Any Post Graduate, Any Graduate
Who can apply
Experienced (1 to4 Years)
Hiring Process
Face to Face Interview
Employment Type
Full Time
Job Id
297673
Job Category
1 to 3 Yr Exp
State
Maharashtra
Country
India
About Company
We see ourselves as change agents for radical innovations spanning big data, risk modeling, robotic automation, process and people transformation. Our employees are at the heart of our business and together we move forward in a culture of trust, such that our employees are in charge of the future. We are driven by our values, motivated by the desire to win, and bond as one large global team to quickly adapt to changing market dynamics. We are extremely proud of our roots and at the same time we are completely free to write out our future.
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