Team Member - Online Team jobs in Pune at AXA Business Services Pvt. Ltd.

Team Member - Online Team

Location: Pune, Maharashtra

Will be responsible for meeting customer expectation through delivering timely, accurate, and professional service via email

Key responsibilities:

Provide quality instructions or responses to resolve the customer's issue
Develop strong customer relationships and resolve customer queries through e-mail within the assigned TAT
Manage and take ownership of the resolution process for all customer related issues
Maintain up to date knowledge of the process
Emphatic, courteous and always express a sincere desire to help

Key skills:

Graduate/post-graduate degree
Typing Proficiency: 40-60 wpm
At least one year of customer service experience via e-mails
Proficiency in English communication skills
Ability to communicate clearly, concisely and effectively
Excellent analytical, listening and organisational skills
Must be able to adhere to schedule changes based on department and/or business requirement
Must be an energetic self-starter with the ability to work both independently and within a team
Excellent time management skills, attention to detail and the ability to multi task
Competent in MS office and web browser environments
Ability to continually display a positive attitude
Good interpersonal skills and strong client focus
Ability to handle process escalations, identify issues and risks and propose resolution
Professional experience in healthcare insurance will be an added advantage
Ability to perform tasks on multiple computer applications

We see ourselves as change agents for radical innovations spanning big data, risk modeling, robotic automation, process and people transformation. Our employees are at the heart of our business and together we move forward in a culture of trust, such that our employees are in charge of the future. We are driven by our values, motivated by the desire to win, and bond as one large global team to quickly adapt to changing market dynamics. We are extremely proud of our roots and at the same time we are completely free to write out our future.