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Team Member - Online Team

AXA Business Services Pvt. Ltd.
Experience : 1 to 4 Years
Location : Pune
Job Role : Others
Posted on 18 Feb 20
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Job DescriptionLast Date 13 Apr 20
Team Member - Online Team

Location: Pune, Maharashtra

Will be responsible for meeting customer expectation through delivering timely, accurate, and professional service via email

Key responsibilities:

  • Provide quality instructions or responses to resolve the customer's issue
  • Develop strong customer relationships and resolve customer queries through e-mail within the assigned TAT
  • Manage and take ownership of the resolution process for all customer related issues
  • Maintain up to date knowledge of the process
  • Emphatic, courteous and always express a sincere desire to help

Key skills:

  • Graduate/post-graduate degree
  • Typing Proficiency: 40-60 wpm
  • At least one year of customer service experience via e-mails
  • Proficiency in English communication skills
  • Ability to communicate clearly, concisely and effectively
  • Excellent analytical, listening and organisational skills
  • Must be able to adhere to schedule changes based on department and/or business requirement
  • Must be an energetic self-starter with the ability to work both independently and within a team
  • Excellent time management skills, attention to detail and the ability to multi task
  • Competent in MS office and web browser environments
  • Ability to continually display a positive attitude
  • Good interpersonal skills and strong client focus
  • Ability to handle process escalations, identify issues and risks and propose resolution
  • Professional experience in healthcare insurance will be an added advantage
  • Ability to perform tasks on multiple computer applications
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
We see ourselves as change agents for radical innovations spanning big data, risk modeling, robotic automation, process and people transformation. Our employees are at the heart of our business and together we move forward in a culture of trust, such that our employees are in charge of the future. We are driven by our values, motivated by the desire to win, and bond as one large global team to quickly adapt to changing market dynamics. We are extremely proud of our roots and at the same time we are completely free to write out our future.
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