Barclays jobs - Team Support Spcialist

Job Description

Team Support Specialist

• To support the Team Manager manage a large and diverse team of Process Associates working towards pre-defined targets. Manage day-to-day activities of the team and ensure compliance to procedures and policy guidelines, encourage and motivate advisors, develop agent skill sets and manage personal development goals for the agents
• Assist the Team Manager in the maintenance of Service Level Agreements and Key Performance Indicators through effective team leadership
  

What will you be doing?

• Ensure daily Schedule Adherence. Answer queries raised by the Client & Advisors related to the process
• Take escalated calls and return calls when a message is taken. Perform regular Quality checks for the Team
• Monitor performance for all Advisors on a monthly basis. Convey feedback received from Quality to all Advisors
• Weekly Update on performance levels to the .Address administrative issues arising out of day-to-day working
• Keep the TM regularly updated of any developments relating to the performance of the team, updates received and queries from Clients
• Ensure each advisor is informed on product updates for the process
• Set targets for the team. Ensure target achievement adhering to Service Level Agreements
• Conduct regular briefings for the team to discuss performance, Organizational policies and process updates
• Ensure strict adherence to compliance. Conduct Quality Audits for the Team on a regular basis
• Prepare development plans for every team member with a suitable plan of action. Counsel team members, whenever required
• Plan and impart necessary process- related training to the Advisors, where necessary. Ensure that Clients are aware of any issue and concerns
• Prepare reports (adhoc/BAU) periodically to be sent to the client, Identify process gaps and collaborate with the Client to formulate solutions
• Act as an interface with the client and to be responsible for completely managing the day-to-day operational functions for the team.
• Need-based escalation of decisions and ensure proper follow-up of the same
• Risk and Control Objective - Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Barclays Operational Risk Framework and internal Barclays Policies and Standards
  
  

What We’re Looking For

• Excellent track record during past work experience
• Experience of working in Operations
  
  

Skills That Will Help You In The Role

• Achieving high standards and delivering results with accuracy and attention to detail
• Flexibility in hours of work and ability to work in changing shifts patterns
• Experience in Fraud Operations
  

Where will you be working?Pune
Be More at Barclays
At Barclays, each day is about being more – as a professional, and as a person. ‘Be More @ Barclays’ represents our core promise to all current and future employees. It’s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.
Our Values
Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.
Our Diversity
We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.

Our Benefits

Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. If you have a need for flexibility, then please discuss this with us.

Job Description :Team Support Specialist * To support the Team Manager manage a large and diverse team of Process Associates working towards pre-defined targets. Manage day-to-day activities of the team and ensure compliance to procedures and p

Skills: Team Support Spcialist

Experience: 0.00-50.00 Years