Tech Cust Svc Rep I
Job Number: WD30085885315
Location: India, Maharashtra, Pune
Job Category: Customer Support
Qualification: Science Graduate (Physics/Electronics only, BCA/MCA, Engineering Diploma (Electrical,
Electronics, etc.)
- Interact with a ticketing system to track security systems issues from report to resolution; ensuring completion within defined SLAs.
- Coordinate with Client and its teams to drive resolution to assigned tickets.
- Coordinate with security integrators to resolve hardware failures and ensure that all testing and validation is completed prior to integrator departure.
- Support team initiatives to upgrade or patch security hardware and software infrastructure.
- Support continual process improvement by executing and validating existing documentation.
- Identify gaps in processes/standards and contribute original content to the systems library.
- Perform periodic audits of security systems/ devices/ cameras in order to ensure they are fully functional for desired health performance
- Support remote shutdown of applicable security devices as a preventive measure for planned power outages and to verify functionality of security equipment after power restoration
- Ability to multitask while balancing shifting priorities.
- Conduct system training as required and directed by the Programmer, Manager
- Special projects and duties as assigned by Client, Technology managers.