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Johnson Controls jobs - Tech Cust Svc Rep II

Tech Cust Svc Rep II

Johnson Controls
location
Pune
experience 1 to 4 Years
salary Salary not disclosed
qualification
BE/B.Tech, ME/M.Tech
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Posted: 4 Years ago
Views: 1
Applications: 1
Openings: 1

Job Description

Tech Cust Svc Rep II

Job Number: WD30085884315

Location: India, Maharashtra, Pune

Job Category: Customer Support

Qualification: Science Graduate (Physics/Electronics only, BCA/MCA, Engineering Diploma (Electrical,
Electronics, etc.)
  
Interact with a ticketing system to track security systems issues from report to resolution;
ensuring completion within defined SLAs.
· Coordinate with Client and its teams to drive resolution to assigned tickets.
· Coordinate with security integrators to resolve hardware failures and ensure that all testing
and validation is completed prior to integrator departure.
· Support team initiatives to upgrade or patch security hardware and software infrastructure.
· Support continual process improvement by executing and validating existing
documentation.
· Identify gaps in processes/standards and contribute original content to the systems library.
· Perform periodic audits of security systems/ devices/ cameras in order to ensure they are
fully functional for desired health performance
· Support remote shutdown of applicable security devices as a preventive measure for
planned power outages and to verify functionality of security equipment after power
restoration
· Ability to multitask while balancing shifting priorities.
· Conduct system training as required and directed by the Programmer, Manager
· Special projects and duties as assigned by Client, Technology managers.

Job Particulars

Role Others
EducationBE/B.Tech, ME/M.Tech
Who can applyExperienced (1 to 4 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id281675
Job Category 1 to 3 Yr Exp
StateMaharashtra
Country India

About Company

At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.
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