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Johnson Controls jobs - Tech Cust Svc Rep II

Tech Cust Svc Rep II

Johnson Controls

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Posted: 4 Years ago

Views: 2

Applications: 1

Openings: 1

Job Description

Tech Cust Svc Rep II

India, Maharashtra, Pune

Interact with a ticketing system to track security systems issues from report to resolution; ensuring completion within defined SLAs.

· Coordinate with Client and its teams to drive resolution to assigned tickets.

· Coordinate with security integrators to resolve hardware failures and ensure that all testing and validation is completed prior to integrator departure.

· Support team initiatives to upgrade or patch security hardware and software infrastructure.

· Support continual process improvement by executing and validating existing documentation.

· Identify gaps in processes/standards and contribute original content to the systems library.

· Perform periodic audits of security systems/ devices/ cameras in order to ensure they are fully functional for desired health performance

· Support remote shutdown of applicable security devices as a preventive measure for planned power outages and to verify functionality of security equipment after power restoration

· Ability to multitask while balancing shifting priorities.

· Conduct system training as required and directed by the Programmer, Manager

· Special projects and duties as assigned by Client, Technology managers.

Science Graduate (Physics/Electronics only, BCA/MCA, Engineering Diploma (Electrical, Electronics, etc.)

Job Particulars

Role HR

EducationAny Graduate

Who can applyFreshers

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id322454

StateMaharashtra

Country India

About Company

At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

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