Tech Support Analyst

Capgemini
Experience : 0.5 to 2 Years
Location : Mumbai
Job Role : Others
Posted on 07 Jan 20
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Job DescriptionLast Date 06 Mar 20
Tech Support Analyst

Ref: 335180

0.6months to 2yrs 

Mumbai

JOB DESCRIPTION:

  • Engineer should have experience working with different operating systems Windows Linux or Mac OS an extensive understanding of computer systems networks mobile devices Active Directory Software installations and other technological equipment KEY 

RESPONSIBILITIES:

  •  Should able provide to enterprise level support to end users research diagnose troubleshoot and resolve the issues with user satisfaction 
  • Engineers interact with end users through phone emails or chats and resolve issues problems promptly and effectively Provide resolution to end user with agreed service level 
  • Able to work in a competitive environment and meet the KPIs productivity quality FTF customer satisfaction etc JOB 

REQUIREMENTS:

  • Any graduate with 1 5 to 2 years experience in technical customer support role Excellent customer service skills that build high levels of customer satisfaction 
  • A good understanding of IT providers services Advance knowledge of MS office applications Excellent verbal and written communication skills English Flexible to work in Shifts 24x7
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms.
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