Black And White Business Solutions jobs - Tech Support Executive

Job description

Roles and Responsibilities 
We are looking for  Tech Support Executive role to join our team, Responsible are given below details.

Years of Experience:

• 0 to 5years of experience in the Technical Support / BPO industry, preferably both in chat and Voice process.

Mandatory Skills:

• Excellent communication skills in English (both spoken and written)
• Basic to advanced knowledge of computers (software)
• Working knowledge of the internet and networking
• Typing speed - minimum 35 wpm with 100% accuracy
• Attention to detail is a must along with accuracy in the chats
• Ability to follow instructions as directed
• Willingness to work in a 24 x 7 work environment

Desired Skills:

• Self-motivated with excellent interpersonal skills
• Innovative and self-starter
• Ability to work with minimum supervision
• Detail and analytical orientation
• Problem-solving and conflict resolution skills
• Demonstrated ability to work in a fast-paced environment
• Ability to respond to common inquiries or complaints from customers
• Must be well organized and driven to meet deadlines

Job Description:

• Should have the ability to handle Calls and multiple chats simultaneously.
• Responsible to provide timely and effective resolutions to our clients on basic to complex technical support queries via chat and calls
• Responsible for responding to customers in an efficient and professional manner
• Handles and resolves technical queries; identifies and escalates accordingly
• Meets expectations regarding productivity as defined by the process or manager
• Escalates necessary cases to the right level within the defined LOB (Line Of Business)
• Ensures compliance with all company and departmental policies, procedures, and Guidelines
• May be required to perform other tasks as requested, assigned, or directed
• Focus to achieve 100% customer satisfaction and fully responsible to delight customers with satisfactory service levels
• Flexibility to work extended hours with minimal notice during high volumes
• Working days: 5 days a week - Weekly off: 2 days
• Salary upto 4.5LPA

Desired Candidates Call or Whatsapp Leena@9036018000/ 9513161621

Email : hr8000@blackwhite.in

and schedule your telephonic interviews.

Role Technical Support - Voice / Blended
Industry Type BPO / Call Centre
Functional Area Customer Success, Service & Operations
Employment Type full Time, Permanent Role Category Voice / Blended

 Graduate and Under Graduates can apply

Regards
HR Leena