Testpan India Pvt Ltd jobs - Tech Support Executive
Tech Support Executive
Fresher
15,000 - 19,000 Per Month
Posted:
7 Months ago
Views:
Applications:
Openings:
2
Job Description
● Maintain strict confidentiality regarding examination materials, content, and candidate &client information.
● Capable of handling multiple test takers at a time.
● Ability to resolve the test taker’s issues at the time of examination.
● Verifying the candidate environment whether it is secure or not.
● Finding the Integrity/security issues on a high priority.
● Monitoring the test takers for the entire duration of the test.
● Able to resolve the technical issues during the examination.
● Required to give assistance and troubleshoot the things as per the scenarios for the test takers.
● Making of live incidents on the session pages within the timeframe as per the incident occurs.
● Delivering the quality production to the client.
● Required to review and audit the delivered exams as per the management requirements.
● Creating reports and EOD and sending to the management as per the timeline given.
● Offer assistance to candidates with special accommodations or specific needs as required.
● Respond to inquiries or concerns from candidates in a courteous and helpful manner.
● Coordinating with the team members accordingly.
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