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Tech Support Executive

Talent Futures Services
Experience : 0 to 2 Years
Education : Other Graduate
Location : Gurgaon
Per Year: Rs. 3,00,000 - Rs. 4,00,000
Posted on 19 Jul 19
Job is expired
Job DescriptionLast Date 09 Sep 19
  • We are hiring Tech sales & Tech Support (Immediate Joiners) for our client in Gurgaon
  • Job Description:
Roles & Responsibilities:
  • Requirements
  • Tech Sales
  • Job Description – Associate-SALES 
Basic Traits:
  • Good communication Skills.   Ability to be assertive and persuasive without being aggressive.  Active listening skills.  Ability to learn and think quickly.  Self-reliant and reliable.
Skill Set Requirement:
  • We are looking for friendly and articulate service-oriented people that have the five key traits for excellent sales staff.
  • Self-esteem  Drive  Jovial  optimistic  Dynamic  Maturity
  • Not pursuing graduation, pursuing graduation, Graduate  Freshers are welcome Person has to be flexible to work in 24*7 shifts.
  • Answering voice calls from first time callers / software subscribers in a professional manner.
  • Understanding the issue and providing resolution to customer’s query (Technical/Non-Technical/Billing) in a timely and efficient manner, providing free diagnostic and pitching for a tech support sale on that call. 
  • Excellent selling and persuasive skills to sell   Managing at least 12 – 15 customer interactions from various partners during the production hours  Demonstrating intermediate diagnostic and relationship-development skills in addition to convincing and selling skills in all situations necessary on the call. 
  • Taking customer details and documenting/tracking every interaction in the Documentation portal for details to be available immediately for the tech teams and also for future references.
  • Effectively managing daily productivity starting from reporting to work on time, break adherence/aux management in order to be available to work with customers, Meet revenue generation & other service delivery goals and provide the best possible experience to our subscribers. 
  • Reporting new process issues that impact customers to the management Remaining up to speed on new technologies, new issues and new product offering.
  • Fundamental Tech knowledge: Should be able to perform issue diagnosis & gain remote access of user’s PC. An unwavering commitment to customer service & demonstrating 'grace under pressure' in a fast-paced environment. Previous Experience in Sales/Collections in an international voice process would be an added advantage
  • Tech Support
Job Description for MAC
  • Troubleshooting and configuration of all Apple products. (e.g. MAC Book, I Mac, Mac pro, IPad and IPhones)
  • Installation & configuration of printer and Wi-Fi router.  Configuration of Apple mails and APPS.
  • Back up creation of Outlook, Apple mails and entourage.  Installation & Up gradation of OS X & IOS.
  • Support includes fault diagnosis and resolution of IPhone and Mac OS X, provide assistance to customer queries from problem initiation and resolution.
Desired Skills:
  • Candidates with minimum of 6 months experience in MAC Troubleshooting.
  • Comfortable with 24/7 working environment.
  • Should have good communication skills.
  • Should be comfortable with voice based process.
  • Experience in customer support environment is an advantage.
  • Should have experience in Diagnosis of Mac / OS X and troubleshooting.
Skill Set:
  • Good communication skills.
  • Qualification: should be graduate.
  • We prefer candidate to join us in short notice. Fresher and exp may apply.
Job Type : Full Time
Interview Type : Face to Face Interview, Telephonic Interview
Company Description

Company Profile-Talent Futures Services is new era HR E-Consulting and Management firm initiated by professionals and experts in manpower recruitment's. Our core expertise is in IT/Non IT industry.

We strive to become one of the leading players in the recruitment ecosystem. Our aim is to provide our clients with the best talent by carefully reviewing the job applications, screening, and shortlisting the candidates with the right skills and attitude to successfully achieve the goals of our clients.

Job is expired
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