Looking for Immediate Joiners ! Technical
Support / Service Desk / IT Help Desk ( International
Voice Support )
ANY Fresher or Experience CAN APPLY with
Good Communication Skills
Education : UG / 10+2/ 10+3 / Diploma /
Any Graduate in Any Specialization
Shift : Rotational Shifts / UK / US
Sal : upto 4.5lpa
Shifts : UK / US / Australian Shift /
Pilot Process / Graveyard Shift / Day Shift / Rotational
Shifts
Designation : Technical Support Analyst
/Sr.Technical Support Associate/ Process Associate/ Sr
Process Associate/ Customer Support/ Sr Customer Support
Technical :
Trouble shooting/Command for IP
Address/Adobe Photoshop / ticketing tool /
RAM/ROM/Networking LAN/VAN/WAN/Configuration /Versions of
Windows MS/ Office 365 /Control panel/ internet setting
JOB Role :
- Engaged in handling calls and Email
Chats of Enterprise & different business units
(Internal & External)
- Provide World Class Customer Service.
- End to Transaction of Reports.
- Need to maintain Accuracy in Reports.
- Ability to work effectively in a team
environment Pleasant, professional, and courteous
personality skills
- Excellent verbal and written
communication skills
- Providing Voice support to Internal and
External End Users. The job will require you to handle
inbound calls / emails / chats regarding technical
issues for end users.
- Perform problem cause analysis
- Resolve customer queries and achieve
customer delight.
- Ability to Identify Opportunity and
Implement Process Improvements