s

Tech Support

Capgemini
Experience : 0.5 to 2 Years
Location : Bangalore
Posted on 31 Jan 20
Job is expired
Job DescriptionLast Date 30 Mar 20
Tech support

Ref: 360071

Exp : 0.6yrs - 2yrs

Job Location : Bangalore

Qualifications: Any Qualification

Job Description : 
  • Entry level role and this requires good communication skills over phone email and chat proactive problem solving analytical mindset customer centric approach Basic IT knowledge like operating systeWindows Linux or Mac understanding of computer systems mobile devices Active Directory and other technological equipment 

KEY RESPONSIBILITIES:
  •  Handle Inbound call email chat technical requests from end users Provide first time resolution to end users Responsible for Call email chat volumes and handle customer requests within the prescribed SLA Able to work in a competitive environment and meet the KPIs productivity quality FTF customer satisfaction 

REQUIREMENTS: 
  • Any graduate with 1 To 1 5 year experience in technical customer support role A good understanding of IT providers services Excellent phone skills and the ability to be courteous and engaging on a consistent basis Excellent verbal and written communication skills English Excellent customer service skills that build high levels of customer satisfaction Flexible to work in Shifts 24 7
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms.
Job is expired
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