Tech Support jobs in Delhi at CreativeConceptzINC

As a technical support/helpdesk employee, you’ll be monitoring and maintaining the computer systems and networks within an organisation in a technical support role.
If there are any issues or changes required, such as forgotten passwords, viruses or email issues, you’ll be the first person employees will come to.
Tasks can include installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems, either over the phone or face to face.
Most importantly, as businesses cannot afford to be without the whole system, or individual workstations, for more than the minimum time taken to repair or replace them, your technical support is vital to the ongoing operational efficiency of the company.
As technical support, you may also be known as a helpdesk operator, technician or maintenance engineer.
You could work for software or equipment suppliers providing after-sales support or companies that specialise in providing IT maintenance and support. Alternatively you may work in house, supporting the rest of the business with their ongoing IT requirements.

Some tasks you may be involved in include:

Working with customers/employees to identify computer problems and advising on the solution
Logging and keeping records of customer/employee queries
Analysing call logs so you can spot common trends and underlying problems
Updating self-help documents so customers/employees can try to fix problems themselves
Working with field engineers to visit customers/employees if the problem is more serious
Testing and fixing faulty equipment
Salary upto Rs.40000 + commission

Company OverviewIncepted in the year 2013, we are an IT Consulting firm, offering a number of services to the emerging as well as already established organizations in the market. An inseparable and integral part of Saieesh Group Inc., Creative Conceptz Inc. has come up as a strong competitor in the domain of IT Solutions. Our list of services include Website Designing & development, Digital Marketing , E-commerce Designing & Development, Digital Brand Development, Mobile Apps Designing & Development and Website maintenance Services.

We ardently follow the belief that each company has caliber to rule the market in its sector if it receives correct and ethical services and guidance. We value the time, money and trust being invested in us. We keep innovation as a prime factor in all the services designed by our professionals. Our team of diverse professionals and industry experts are extremely dedicated to develop the services which can assist any company to become the leader of its niche.

Our experts go through rigorous research work before deciding on any new service in order to meet up the expectations of the world, becoming more and more advanced with every passing minute. With the help of research work, our ability to understand the changing trends doubles and we assure our clients to come up with something amazing every time.