Cozy Infosystems Pvt. Ltd. jobs - Tech Support

Job Summary

• The candidate must be a B.E/MCA/B.Tech/IT or any professional degree
• Must be an individual contributor as well as a team contributor

Responsibilities and Duties

• Understand and become conversant in a relatively large software application
• Understand, interpret, reproduce, and diagnose customer problems.
• Perform Root cause Analysis Teach solutions to customers.
• Communicate clearly and precisely with customers in written and verbal form
• Maintain accurate and timely records in the case tracking system.
• Work with members of the team and other departments/teams to resolve product issues

Required Experience, Skills, and Qualifications

• Software support experience
• Understanding of SQL Server database
• Windows system administration concepts
• Problem-solving and debugging skills
• Good in MS Office tools
• Good communication Skills
• The point of sale software support experience is preferable
• Functional knowledge in Billing, Inventory, Purchasing is preferable

Work Description

• Technical support to restaurants and retail shops
• The name of the software is Cozy POS ()
• Need to work in shifts as per need
• The current 3 shifts are morning, general, evening
• Customers are in Telangana, AP, other states in India
• Customers are spread in other countries as well
• It will be remote support mostly and need to visit the customer location in some cases
• Having a bike for travel is preferable and fuel expenses for customer visits will be reimbursement
• For outstation visits, travel, boarding, lodging will be reimbursed
• It will be a highly technical and functional job and the candidate will get to learn many aspects of technology for a better career growth