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Tech Support

Cnergee Technologies Pvt.Ltd.
Freshers
Mumbai(Vashi )
15,000 Per Month
Posted on 26 Apr 19
Job DescriptionLast Date 25 Jun 19
Hello,
Greetings from Cnergee!
  • We at Cnergee Technologies have multiple openings for the position of “Software Application Technical Support”. The details are mentioned below:
  • About the Organization
  • Cnergee Technologies Pvt Ltd predominantly is into business of developing Software’s i.e. IT & ITES provider.
  • Located in the heart of Navi Mumbai’s Central Business District has easy accessibility.
Job Details-
  • Position – Software Application Technical Support
  • Department-Implementation & Support 
  • Location – Navi Mumbai- CBD Belapur 
  • Shifts – Rotational
  • Only MALE candidates should apply.
Job Description:-
  • Diagnose and troubleshoot technical issues
  • Ask customers targeted questions to quickly understand the root of the problem
  • Track issues through to resolution, within agreed time limits
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Prepare accurate and timely reports          
  • Document technical knowledge in the form of notes and manuals
  • Maintain jovial relationships with clients
  • Should have basic knowledge on php, asp.net, SQL server, HTML.
Job Specifications:
  • B.SC. Computer/IT/CS/ BCS/ B.E. Computer/IT/EXTC, 2017/2016 batch passouts or Any graduate fresher /preferably Technical background
  • Freshers as well as experienced into relevant domain
  • Superior communication (oral and written),customer service and interpersonal skills
  • Both independent and team worker, as required
  • MS Office proficiency and tracking-software familiarity
  • Ability to multi-task and prioritize effectively
  • Poised and patient when dealing with clients.

Job Type

Interview Type

Face to Face Interview

Company Description

Cnergee Technologies Pvt Ltd predominantly is into business of developing Software’s i.e. IT & ITES provider.

Located in the heart of Navi Mumbai’s Central Business District has easy accessibility.

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