Tech Support jobs in Noida at Innthink Technologies Pvt Ltd

 Provide Training to our new clients and support to our existing clients.

 Document problems and activity and solution for each case. Also, communicate the status of issues to clients and to the CRM team.

 Identify high priority customer issues and escalate to appropriate team members, including management.

 Work with customers and other team members to investigate, test and develop solutions and workarounds to resolve client issues/requests.

 Update users and change permissions within the CRM.

 Perform in-depth analysis of CRM user issues to determine causes and solution. Deliver CRM Training on an as needed basis.

Required Skills:

Good reasoning and analytical skills
Good listening skills

A company of famous MEDICONE group, Inn-think Technologies was conceptualized and established with the mindset to develop the most innovative and customized IT solutions for different professions in the industry. With digital channels and tools constantly emerging, organizations must become more agile, iterating much more quickly to adapt to rapidly changing conditions. At Inn-think, we take an innovation-lead approach to help our clients to move and nurture faster. What sets us Apart 'The ability to Think, knowledge to Innovate, The vision to Transform.’ Inn-think takes prides in itself on preserving an entrepreneurial spirit and family-like environment while maintaining our goal of strong and steady growth. We foster a culture where employees are rewarded for their performance, communication is encouraged, and employee opinions are valued. At Inn-think we believe in offering much more than just a job; we strive to give you a full-fledged career. Towards this end we provide you with superior training and the opportunity to work in different industry and service practices on the latest technology platforms. Development and introduction of a unique product for our clients is a fast-paced, challenging and result-oriented endeavour, and we do this in an enjoyable work environment. We offer you an accelerated career path that you can yourself design as you go along and a host of other tangible and intangible benefits that will transform you into a world class professional.