Standard Chartered Capital Markets jobs - Tech Support - PSS

Job: Technology
Primary Location: ASEAN & South Asia-India-Chennai
Schedule: Full-time
Employee Status: Permanent
Responsibilities
 Needs to be a core/individual contributor in handling the applications and all the stake holders.
 Interaction with CIO teams for the better collaboration to get the insight on the upcoming projects and the system enhancements.
 Should be available 24*7 to support the application and to guide the team members on taking decisions and for issue resolution.
 Stake Holder management is the key for this role as they need to interact will all the business effectively and to ensure zero escalations.
 Need to work on the system minor enhancements which will help to reduce the teams efforts and to reduce manual tasks. Dashboard needs to be developed
 Needs to take care of complete Batch related activities and to interact with the interface teams to ensure for smooth Batch management.
 With the knowledge in the application, needs to participate in RCA discussion and RCA document preparation
 Closure of incidents within the SLA and to perform incident trend analysis which will help to reduce tickets via fix and enhancements.
 All the medium and above incidents should be tracked under Problem management. All the problem tickets should be closed with proper evidence without any escalation
 SRE is one of the important task for this year and they need to Contribution on all SRE initiatives. They need to identify SRE items with their domain knowledge and close them under SRE.
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