Black And White Business Solutions jobs - Tech Support/Service Desk- Voice

Greeting form Black and White Business Solutions Pvt Ltd.. !!

Huge Opportunities with TOP BPO MNC's Client in Various Domain, Grab opportunity in a day process..

Process : Microsoft / VM Ware / Adobe / Windstrem(Tech) / Intuite / symantec 

Skill -

Trouble shooting/Command for IP Adress/RAM/ROM/Networking – LAN/VAN/WAN/Configuration /Versions of Windows MS/ Office 365 /Control panel/ internet setting

Walk -in with Resume Walk-out with an Offer,
One day Interview Process,....... Just 2 Rounds of Interview, Easy Conversions..

Designation:-

Technical Support/Sr.Technical Support Associate/ Process Associate/ Sr Process Associate/ Customer Support/ Sr Customer Support

Job Description:

Roles and Responsibilities

• Engaged in handling calls and Email Chats of Enterprise & different business units (Internal & External)

• Provide World Class Customer Service.

• End to Transaction of Reports.

• Need to maintain Accuracy in Reports.

• Ability to work effectively in a team environment Pleasant, professional, and courteous personality skills

• Excellent verbal and written communication skills

• Providing Voice support to Internal and External End Users. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.

• Perform problem cause analysis

• Resolve customer queries and achieve customer delight.

• Ability to Identify Opportunity and Implement Process Improvements

• Has technical experience and skills in the areas of problem determination, creativity and analysis.

Strong administrative skills: organized, efficient and versatile
Strong customer service approach to dealing with people at all levels internal and external

Shift : Rotational Shifts / UK / US
Graduates : 10+2 / 10+3 /Diploma/ Any Gaduates /Any PG

Experience : 0-5years exp.
Sal : upto 4.5lpa

Venue:

Address:721, Chinmaya Mission Hospital Rd,

Binnamangala, Stage 1,

Indiranagar, Bengaluru, Karnataka 560038

Contact : Sanavi @

Email id:hr (there is no space in after hr)