Good remote troubleshooting technic
2-3 years of experience ( 1-2 hands on switching & routing)
Monitor and respond to network incidents, Alarms ( proactive or re-active)
Preparing reports, documentation related operations, monitoring & network utilities.
Punctual, hardworking & good team member. Ready to work in shift
Co-ordination with service desk & support team
Maintain & update site documents.
Should update & refer knowledge database.
Fast adopt & Ready to learn latest in product, tools.
SLA management, certifications, Training attended ( technical & non-technical both )
Understanding about ITIL process. Focus on standard operating Process. Good & timely communication & documentation.