Technical Account Manager jobs in Bangalore at Envestnet Yodlee

Technical Account Manager - TAM

Customer Service Bangalore, India

Description :

Develop a strong understanding of customer business and how Yodlee products/APIs help them achieve their business objectives
Working with Yodlee Sales, Consulting Services, Operations, Technical Specialist teams, Product Development Groups and the Products team to ensure the Customer's solution needs are well met.
Manage a diverse and complex scope of support issues directly related to the customer, support and implementation of Yodlee products and solutions.
Builds and grows relationships with both Technical staff and Sr. Management from the customer team
Develop a strong knowhow of Yodlee products and APIs, ensure customers are leveraging it to the max
Process cases sent by customers.
Handle escalations when normal support processes are not meeting agreed upon expectations.
Identify and enhance areas for service delivery improvement while recommending changes to operating procedures.
Work closely with various internal groups to ensure a timely resolution of open issues.
Track all open problems relating to major Customers and provide periodic reports to customers.
Drive customer communications

Envestnet | Yodlee is the leading data aggregation and data analytics platform powering dynamic, cloud-based innovation for digital financial services. Our platform has proudly fueled innovation for financial institutions (FIs) and fintech for over 19 years ultimately helping consumers get better lending rates,higher returns, and more. We are the market leader in financial data aggregation, partnering with more than 1,100 financial institutions and fintech innovators, including 15 of the top 20 U.S. banks, enabling a massive data network associated with tens of millions of consumers who use platform-related personalized apps and services. Notably, 60% of the financial data is gathered via structured data feeds with financial institutions.