Technical Account Manager

Druva
Experience : Freshers
Location : Pune
Job Role : HR
Posted on 30 Sep 19
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Job DescriptionLast Date 29 Nov 19
Technical Account Manager

PUNE, MAHARASHTRA, INDIACUSTOMER SUCCESS – CUSTOMER SUCCESS FULL-TIME

Responsibilities :

  • Customer Advocate; world-class customer liaison
  • Map Druva solutions to the customer’s unique business and technical requirements to ensure strategic long term value
  • Understand the customer’s relevant business challenges while functioning as a trusted advisor for “best practices” and drive adoption of Druva solutions within your assigned accounts
  • Agility: respond to the needs of your customers with confidence and ease
  • Provide project leadership, coordination and architectural guidance for the customer’s major Druva initiatives
  • Maintain high-level technical knowledge of core Druva solutions and future product direction
  • Manage and own competing requests across multiple client engagements
  • Provide clear and constructive product feedback to Druva product management teams based on customer use-cases and requirements
  • Support customer business objectives by effectively leveraging TAM program deliverables
  • Desired Skills
  • Must be agile and able to adjust quickly to many different situations and challenges
  • Demonstrated ability and experience in customer-facing positions as a technology consultant (preferably with a management consulting, IT vendor or professional services organization)
  • Must be a fast learner with the ability to explain technical concepts to a variety of audiences
  • Solid technical background in at least 2 of the following areas: data center infrastructure, data management, operating systems, desktop deployments, networking, security, system administration, and technical architecture; preferably with industry certifications
  • Business acumen and problem-solving skills with the ability to influence change at all levels
  • Effective at working independently and in a virtual team setting
  • Strong organizational skills with the ability to manage competing client demands
  • Excellent communication, presentation and interpersonal skills including the ability to interact, communicate and build relationships with all levels of personnel from administrators to CxO levels
  • Bachelor’s degree preferred or demonstrated equivalent experience
  • VCP and or MCP Certified is a nice to have
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
Druva delivers data protection and management for the cloud era. Druva Cloud Platform is built on AWS and offered as-a-Service; delivering globally accessible, infinitely scalable and completely autonomous enterprise data resiliency. Customers drive down costs by up to 50 percent by freeing themselves from the burden of unnecessary hardware, capacity planning, and software management.
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