Technical Account Manager
PUNE, MAHARASHTRA, INDIACUSTOMER SUCCESS – CUSTOMER SUCCESS FULL-TIME
Responsibilities :
- Customer Advocate; world-class customer liaison
- Map Druva solutions to the customer’s unique business and technical requirements to ensure strategic long term value
- Understand the customer’s relevant business challenges while functioning as a trusted advisor for “best practices” and drive adoption of Druva solutions within your assigned accounts
- Agility: respond to the needs of your customers with confidence and ease
- Provide project leadership, coordination and architectural guidance for the customer’s major Druva initiatives
- Maintain high-level technical knowledge of core Druva solutions and future product direction
- Manage and own competing requests across multiple client engagements
- Provide clear and constructive product feedback to Druva product management teams based on customer use-cases and requirements
- Support customer business objectives by effectively leveraging TAM program deliverables
- Desired Skills
- Must be agile and able to adjust quickly to many different situations and challenges
- Demonstrated ability and experience in customer-facing positions as a technology consultant (preferably with a management consulting, IT vendor or professional services organization)
- Must be a fast learner with the ability to explain technical concepts to a variety of audiences
- Solid technical background in at least 2 of the following areas: data center infrastructure, data management, operating systems, desktop deployments, networking, security, system administration, and technical architecture; preferably with industry certifications
- Business acumen and problem-solving skills with the ability to influence change at all levels
- Effective at working independently and in a virtual team setting
- Strong organizational skills with the ability to manage competing client demands
- Excellent communication, presentation and interpersonal skills including the ability to interact, communicate and build relationships with all levels of personnel from administrators to CxO levels
- Bachelor’s degree preferred or demonstrated equivalent experience
- VCP and or MCP Certified is a nice to have