Technical Account Representative
Description:
A Technical Account Representative brings deep knowledge and understanding of Qualys product suite by providing proactive guidance, support for our customers.
Responsibilities:
- Contact potential clients through calls, emails.
- Proactively support Qualys product line via primarily email, phone, chat, ensuring problem resolution for new customers.
- Present Qualys to potential customers. Ability to articulate benefits of Qualys products and services for both technical and non-technical audiences.
- Provide technical & functional support for new customers. Ability to demonstrate proof of value engagement with customer. This includes enabling accounts, services, configuring Qualys products on cloud & data center solutions for onboarding new customers.
- Act as an interface between Customer & Technical Account Managers.
- Work closely with customers to grow and expand the implementation/integration of Qualys products and services.
- Identify client needs and suggest appropriate products/services
- Providing guidance for customers on the use of Qualys products.
Qualification:
- Exceptional written and oral communication skills.
- Basic knowledge of network, TCP/ IP, security services, cloud services.
- Basic network troubleshooting skills and experience.
- Ability to understand network and security infrastructure elements on advising how best to use Qualys products on cloud platforms.
- Ability to work in rotational hours supporting global customer
Preferred Qualification :
- 0-3 years of Customer success/Technical support.
- Preferred pre-sales experience in computer networking or information security or public clouds.