Lucid is a fast-growing company seeking candidates to expand our technology-focused market research business.
We are a multinational corporation with US headquarters based in New Orleans with offices in India, London, and New York. Lucid's SaaS business, Lucid Marketplace, is looking for a Technical Analyst to join our Platform Operations (PlatformOps) team. The platform team provides software support for our buyers and suppliers in addition to coordinating on product development and :
Provide top-notch customer support for Lucid Marketplace platform users
Investigate and resolve customer issues in a professional and timely fashion
Create and review technical documentation
Understand client requirements and translate those needs into actionable tickets
Monitor usage of the proprietary sampling platform
Classify submitted bugs and issues by the severity of their impact
Debug API integrations
Coach clients on the adoption of key features to help them meet their goals
Bachelor's degree. (Business Administration, Information Technology, Computer Science or related discipline preferred)
1+ Years Work experience preferred (SaaS support experience a plus)
Familiarity with Internet protocols and API frameworks preferred
Basic understanding of modern software tools and databases (SQL experience a plus)
Enjoys solving problems and prefers analytical methods
Strong communicator and flexible team player
Thrives in a customer-focused environment
Easily able to grasp and retain new knowledge
Extremely thorough and detail-oriented in both communication and analysis
Must be able to work in a fast-paced environment and demonstrate the ability to effectively manage multiple tasks simultaneously
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Lucid recruiting Technical Analyst Experienced(0 to 3 Years) candidates candidates nearby Gurgaon,.Lucid vacancies for Technical Analyst is recruited through Written-test, Face to Face Interview etc. Lucid Company recruits a lot of Experienced(0 to 3 Years) candidates candidates every year based on the skills . The candidates with BBA/BBM, BE/B.Tech, Other Course are selected to full fill the vacancies in BPO / Customer care job field. The candidates nearby Gurgaon, can apply for Technical Analyst position in Lucid. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Lucid recruitment, candidates are mostly chosen for the department of BPO / Customer care . To learn more about the current jobs and other details, it is better to go through official site of Lucid and Teamlease.com. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Teamlease.com is a leading employment portal that researches the official site of Lucid and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Lucid and near your city and get a secured career.