Technical Analyst

Valorem Reply
3 Years
Posted on 01 Jul 19
Job DescriptionLast Date 30 Aug 19

Technical Analyst

Location : Kochi

General Description & Responsibilities : 

  • Good level of technical understanding of one or more of the tools and technologies; SQL, PowerShell, Visual Studio, .NET, Azure DevOps
  • Familiarity with cloud networking concepts, connectivity and tools (Preferred)
  • Ability to handle and own escalated customer situations from end to end with empathy.
  • Passion for resolving customer issues with a demonstrated sense of accountability and a high degree of customer satisfaction.
  • Sufficient technical depth to communicate with development and other teams at a peer level, while also being able to assess a customer’s level of technical knowledge and communicate at the appropriate level
  • Strong written and verbal communication skills suitable for a business-to-business customer facing role
  • Demonstrated ability to self-organize and prioritize multiple time-sensitive tasks on a daily basis
  • Interested in learning new technologies, creative, open-minded and a great team player
  • Adept at task switching to handle varying workload, while meeting tight deadlines
  • Creativity, capacity and a conviction to innovate and deliver best-in-class solutions
  • Strong collaboration skills, works well with ambiguity, works well across roles and groups
  • Ability and willingness to take the initiative to facilitate teamwork and serve the client needs first


Placement Criteria & Requirements :

  • B.E/B.Tech/B.Sc/BCA/MCA in Computer Science or equivalent
  • 3-5 years technical support experience in an enterprise (Medium to Large Businesses) environment 

Job Type

Interview Type

Face to Face Interview

Company Description
Valorem Reply, part of the Reply Group companies, is a digital transformation firm with innovation, leading-edge technology and deep commitment to exceptional customer experience at the core of who we are. As a trusted Microsoft Partner, we have the expertise, experience and grit to transform the way businesses worldwide compete in the market place, At Valorem Reply, our focus is delivering high-value solutions that drive your business forward no matter where you are in your digital journey.