Amazon Web Services jobs - Technical and Non Technical Customer Support Associate

Technical And Non Technical Customer Support Associate

Amazon Web Services
experience Fresher
salary Salary not disclosed
qualification
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Posted: 3 Years ago
Views: 2
Applications: 17
Openings: 77

Job Description

Eligibility Criteria:
BE, B.Tech / B.Sc / BCA / Bcom/ BBA/ BA / BHM (Any Graduate - completed) from 2017-2020 Passed out's - 0.6 Months - 1 year experience

Responsibilities will include, but will not be limited to, the following:

  •  Providing prompt, efficient, detailed, customer-oriented service to Amazon’s AWS customers.
  • Working with other customer support teams to ensure a consistent and high-quality level of support.
  • Being a voice and advocate for our customers when something does not feel right.
  • Driving projects that improve support-related processes.
  • Working with customers to understand how they use AWS services, and providing valuable feedback to business and development teams.
  • Acting as an advocate for our customers, reporting and acting on observed areas for improvement.
  • Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.
  • Assisting with customer communication during Amazon’s AWS critical launches and support events.
  • Assuming responsibility for developing detailed knowledge about specific product lines and features.
  • Making sure the internal knowledge reference pages are updated.
  • Driving projects that improve support-related processes.
  • Working with customer support teams to ensure a consistent and high-quality level of support.
  • Supporting the customers to understand how they are using our services, and providing feedback to business and development teams.
Basic qualifications:
  • Familiarity with Web Technologies and the Internet.
  • Bachelor's Degree Required.
  • 1-3 years of experience working directly with customers to resolve issues.(Account and billing inquiries handling experience preferred).
  • Proficiency in MS Office, with an emphasis on Excel.
  • Ability to summarize technical customer issues into notes that are readable by other parties (you can paraphrase a complex issue while writing for comprehension).
  • Ability to work weekends and/or evenings.
Preferred qualifications
  • Experience in Technical Support.
  • A drive to dig into the details of a system or process to solve customer problems.
  • Some college experience in a technical field.
  • Excitement to learn new technologies and help customers succeed.
  • Excellent oral and written communication skills.
  • Proven success in a fast-paced support environment.
  • Experience building or hosting a website.
  • Known as the go-to person in your family for technology-related questions.
  • Demonstrated ability to analyze problems logically
Work Location: Bangalore

Interview Process: Online Test, Voice & Accent Round, General Interview Round

Salary Offered: A+

Note: Work From Home at the moment till office resumes


Job Particulars

Role Others
Who can applyFreshers
Hiring Process Written-test, Telephonic Interview
Employment TypeFull Time
Job Id519849
Job Category Others
StateKarnataka
Country India

About Company

Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon’s cloud product line referred to as Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. Amazon Development Centre (India) Private Limited (‘ADCI’),is looking for experienced and qualified personnel to join its Customer Support team in India focusing on Amazon’s AWS – referred to as AWS Support team. 
As a member of the AWS Support team, employed with and working for ADCI, you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications on AWS Cloud.
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