Genpact jobs - Technical Associate

Technical Associate

Genpact
experience 0 to 3 Years
salary Salary not disclosed
qualification
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Posted: 3 Months ago
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Job Description

Job Description

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the worldu2019s biggest brandsu2014and we have fun doing it. Now, weu2019re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Inviting applications for the role of Technical Associate u2013 L1.5 Support

Responsibilities
  • Providing initial remote technical software & hardware support to clients
  • Consistently interacting with customer and supervisors to have the issue solved
  • Analyzing problems/situations, understanding problem impact on client business
  • Applying problem solving techniques
  • Responding to client queries, providing timely resolutions to client issues
  • Maintaining the highest client happiness
  • Maintaining positive client relationships even in severe situations
  • Logging all related activities for each customer query and handling client data securely
  • Respond to requests for technical assistance in person, via phone, electronically
  • Follow service desk procedures
  • Performing problem management and end-to-end problem ownership
  • Identify and bring up situations requiring urgent attention
  • Make sure the process conformity and SLAs are accomplished.
Qualifications we seek in you!

Minimum Qualifications
  • Minimum of a Bachelor's degree in related field Preferably in Computer Science, Information Systems, or related field.
Preferred Qualification

Customer management, Team management, Good Interpersonal and Communication skills, Detail Oriented, Problem solving and Analytical ability, Reasoning skills, Work Under Stress in multiple time zones.
  • Must have a technology and service desk background
  • Multitasking skills.
  • Confirmed work experience as operations supervisor
  • In-depth knowledge of performance metrics
  • Experience/understanding of ITIL methodology
Preferred Skills
  • Proven work experience as a team leader or supervisor
  • In-depth knowledge of performance metrics
  • Niche know how on Databases, Windows, Network, Active Directory, Virtualization
  • Customer facing experience 

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Job Particulars

Job TypeApprenticeship
Hiring Process Face to Face Interview

About Company

Genpact
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Genpact recruiting Technical Associate Experienced(0 to 3 Years) candidates candidates nearby Gurgaon,.Genpact vacancies for Technical Associate is recruited through Written-test, Face to Face Interview etc.
Genpact Company recruits a lot of Experienced(0 to 3 Years) candidates candidates every year based on the skills . The candidates with BSc, Any Graduate, Other Course are selected to full fill the vacancies in BPO / Customer care job field. The candidates nearby Gurgaon, can apply for Technical Associate position in Genpact. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Genpact recruitment, candidates are mostly chosen for the department of BPO / Customer care . To learn more about the current jobs and other details, it is better to go through official site of Genpact and Teamlease.com. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Teamlease.com is a leading employment portal that researches the official site of Genpact and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Genpact and near your city and get a secured career.